Champion Aerospace LLC ยท 2 days ago
Technical Support Manager
Liberty, SC
Full-time
Onsite
Mid, Senior Level
7+ years expChampion Aerospace LLC is seeking a Technical Support Manager for their piston products. The role involves providing technical sales and product support, managing customer relationships, and contributing to business plans while ensuring excellent customer service and satisfaction.
ElectronicsManufacturing
Responsibilities
Provide technical sales and product support for Champion's piston products including spark plugs, aircraft magnetos, ignition harnesses, oil filters, and other engine accessories
Responsible for technical customer service, warranty cost reductions, and developing key customer relationships
Track and communicate customer service metrics such as Turnaround Time, Warranty Trends and Expenses
Engage with cross functional team members, including engineering, finance and operations to manage customer accounts and product returns
Grow market share for assigned products through elite customer service and contribute to the department meeting or exceeding yearly new business and bookings targets
Achieve maximum profitability and account penetration by effectively selling the value of the company's piston products
Prioritize and manage a large customer base to achieve growth goals
Maintain excellent customer service and customer satisfaction
Work closely with the Business Unit Manager to develop and execute the BU's new business strategy
Primary contact for customer technical support
Maintain an understanding of the market, the competitive landscape and market share
Develop and execute effective strategies to reduce and maintain tight turnaround times for returned products to customers
Primary point of contact for Authorized Repair Shops
Work closely with engineering and operations to turn customer feedback into product and process improvements
Provide monthly sales reports to management that include warranty returns and associated costs
Effectively communicate during emails, telephone calls, in-person visits and presentations
Travel globally as needed supporting airshows and IAs, as well as visiting strategic engine shops and authorized repair shops
Maintain an organized time and territory plan to effectively visit customers and strategic partners at their facilities
Deliver trip reports after each visit and prepare pre-trip reports as needed
Communicate customer needs to management and the BU team, and drive the actions to completion
Reduce warranty costs Year over Year through data analysis, problem solving and coordinating with the appropriate BU team members to execute improvements
Qualification
Required
Bachelors Degree in Engineering or Business field of study, or at least 7 years of applicable experience
AandP; Private Pilot; Commercial Pilot Certificate strongly preferred
Travel 30% of the time
Technical Customer Service Experience in General Aviation
Must be results-orientated and able to work both independently and within a team environment
Maintain regular office hours in Liberty, SC when not travelling
Excellent communication, presentation, writing, and analytical skills
Excellent MS Office suite capability including solid understanding of Excel
Ability to manage and prioritize multiple programs to maximize value creation
Preferred
Manufacturing And Selling Products Regulated By Federal Aviation Administration (FAA)
Federal Acquisition Regulations (FAR)
International Traffic in Arms Regulations (ITAR)
Export Administration Regulations (EAR)
Company
Champion Aerospace LLC
Champion Aerospace LLC is a company that specializes in aerospace ignition and power systems.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase