NOBULL · 1 day ago
Sr. Associate, IT Technician
Boston, Massachusetts
Full-time
Onsite
Mid, Senior Level
$65K/yr - $72K/yr
2+ years expNOBULL is a wellness community that invites and challenges individuals who aspire to be a better version of themselves mentally, emotionally and physically. As a Sr. Associate, IT Technician, you will deliver high-quality technical support and systems troubleshooting within a predominantly macOS-based environment.
LifestyleSporting Goods
Responsibilities
Provide Tier 1–2 support across macOS and Windows devices
Triage, resolve, and document incidents and service requests in Freshservice, ensuring adherence to SLAs and internal processes
Assist with onboarding and offboarding via Freshservice workflows, including account provisioning, access setup, and device assignment
Monitor and manage laptops/desktops via Kandji or similar MDM tools
Approve and deploy OS and application patches across macOS and Windows endpoints
Serve as the primary on-site resource for desktop peripherals, printers, and spare hardware
Support secure access via VPN, SSO, and endpoint compliance tools
Maintain and support Zoom Rooms, including device pairing, camera/mic calibration, and live troubleshooting during company meetings
Provide technical assistance for A/V systems during executive presentations and team events
Document A/V issues and solutions within Freshservice for future reference and continuous improvement
Update and maintain internal IT knowledge base articles in Freshservice Solutions for recurring issues and SOPs
Track hardware/software assets and license usage using Freshservice CMDB/Asset modules
Support change management processes by submitting and tracking changes via Freshservice Change Requests
Enforce endpoint security practices including encryption, patching, and password standards
Identify and escalate potential security incidents
Support compliance efforts and participate in internal IT audits
Collaborate with cross-functional teams on technical projects and initiatives
Continuously evaluate IT workflows and propose optimizations using Freshservice Automator, Workflows, and Analytics
Participate in after-hours support as needed for high-priority incidents
Other duties as assigned
Qualification
Required
Associate's or Bachelor's degree in Information Technology or related field (or equivalent experience)
2–4 years of IT support experience, ideally in a mid-sized or fast-paced environment
Proven experience using Freshservice as a daily ITSM tool (ticketing, asset management, workflows, etc.)
Proficiency with macOS and Windows operating systems
Strong experience with Office 365, SharePoint, OneDrive, and Teams administration
Hands-on experience with Kandji, Jamf, or Intune for endpoint management
Solid understanding of A/V systems, particularly Zoom Room administration
Familiarity with Azure AD, SSO, and VPN configuration
Working knowledge of TCP/IP, DNS, and general networking principles
Awareness of endpoint security and data compliance best practices (e.g., SOC 2, ISO 27001)
Excellent communication, customer service, and documentation skills
Ability to multitask and prioritize tickets or projects under minimal supervision
Detail-oriented with the ability to prioritize and multitask
Comfortable working cross-functionally with various stakeholders
Preferred
Freshservice Administrator certification or equivalent hands-on experience configuring Freshservice modules
Experience implementing or refining Freshservice automations, workflows, and approval chains
Previous experience in a high-growth, SaaS, or startup environment
Benefits
100% employer paid health insurance coverage (medical, dental, and vision)
Health Reimbursement Arrangement
Flexible and Health Spending Accounts
Life and disability insurance
A generous 401K employer matching program
12 paid holidays a year
An unlimited paid time off (PTO) policy (with PTO available for both vacation and sick time purposes)
Parental leave benefits
An award of incentive units under the company’s equity incentive plan
Company
NOBULL
NOBULL operates as an outdoor and sporting goods company.
201-500 employees
H1B Sponsorship
NOBULL has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageTotal Funding
$102MKey Investors
32 Equity
2023-10-05Private Equity· $70M
2022-12-19Series B
2021-01-29Series Unknown· $27M
Leadership Team
Michael Schaeffer
Co-Founder
Susie Rubin Mulder
Chief Operating Officer
Recent News
2025-05-16
Footwear News
2025-04-22
Company data provided by crunchbase