Agfa Radiology Solutions · 3 days ago
Field Service Engineer
Los Angeles, CA
Full-time
Hybrid
Senior Level
5+ years expAgfa Radiology Solutions is a leading global provider of advanced imaging and healthcare IT solutions, specializing in digital radiography and medical imaging systems. The Field Service Engineer will be responsible for managing customer support and maintenance of Agfa DR/imaging products, ensuring customer satisfaction and efficient operation of imaging equipment.
Artificial Intelligence (AI)ConsultingHealth CareHealth DiagnosticsHospitalImage RecognitionMedicalMedical DevicePrintingSoftware
No H1B
U.S. Citizen OnlyHiring Manager
Michael Machowski
Responsibilities
Manage all AGFA imaging equipment in assigned territory. To include timely troubleshooting and repair, preventative maintenance and execution of field service bulletins
Assist peer Field Service Engineers (FSE) out of territory when needed and work load permits
Provide timely and detailed feedback on technology performance, reliability, serviceability, service quality and design issues back to US DR product team
Work directly with Project Management and Installation Team to plan, execute and validate installations within assigned territory
Work with sales in identifying DR prospects and provide technical support during pre and post sales activity. Develop a close working relationship with the customer to provide assistance and guidance towards developing an action plan for additional AGFA sales (Service Maintenance Agreements, Upgrades, Professional Services, or new equipment)
Installation, remedial and preventive maintenance of Agfa DR support and x-ray room experiences and other OEM products trained on
Review of DR / IMAGING equipment operational function with the customer to meet training obligations during installations
Perform DR / IMAGING and x-ray room experience is required. Provides immediate response and prompt resolution to hardware and software problems to ensure customer uptime and satisfaction
Develops DR / x-ray room solutions for technical problems by interfacing with hospital systems IT systems administrators, end user personnel and outside vendors and support teams
Insures maximum DR / IMAGING uptime, performance and efficiency of all Agfa systems
Installs software, hardware and executes performance analysis as needed for DR and imaging
Defines DR / IMAGING problems, verifies defects in system, then applies fix, circumvention, or other probable reconciliatory techniques
Escalations: Initiate and follow all issues DR / IMAGING escalation processes and to keep the customer and management informed as to the status of the escalation
Qualification
Required
Bachelor's Degree in a technology field
5 or more years of previous direct field work experience in a technical customer support role working with traditional x-ray rooms, digital x-ray equipment and rooms, and computed radiography (CR) systems
Highly desired 2 to 3 years' experience in an expert or specialist level role with x-ray technology
Experiences with electronic and electromechanical systems are also required
Expert knowledge of DR support and x-ray room experiences networking and operating systems (UNIX and Windows), databases (Oracle and SQL), remote connectivity, security and digital medical image processing
Previous DR support and x-ray room experiences knowledge of Agfa software or similar industry and a demonstrated capability to learn cutting edge new technologies
Excellent computer skills including MS Office, Lotus Notes and Internet based knowledge management systems
Excellent oral, written and interpersonal communications skills
Proven organizational and time management skills
Demonstrated experience adapting to change and managing priorities
Strong customer service skills in interacting with both internal and external customers
Previous experience working in a global environment (networking and building relationships with individuals in remote locations and virtual teams)
Excellent understanding of the technical services business, product launch process and healthcare environment
Must be eligible to travel overnight both within the US and Canada
Experience with and understanding of DR support and x-ray room experience
Must be eligible to apply for customer initiated security clearances such as the US National Agency Check (NAC)
Preferred
MCSE, Network +, and CIIP Certifications are also a plus
Some PACS, RIS and EMR experience is desired
Benefits
Dynamic global organization with a history of innovation and strong product portfolio.
Challenging environment combined with a supportive management structure.
Career development and growth.
Competitive salary and benefit package.
Friendly work environment surrounded by dedicated and professional colleagues.
Company
Agfa Radiology Solutions
Agfa Radiology Solutions provides DR rooms, mobile X-ray, retrofit detectors, MUSICA software, SmartXR, film, printers, and services.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase