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Avant-garde Health · 2 days ago

Vice President of Customer Success

Boston, MA

Full-time

Hybrid

Director/Executive

15+ years exp

Avant-garde Health is a mission-driven organization focused on improving healthcare efficiency and effectiveness through innovative software solutions. The Vice President of Customer Success will cultivate executive-level relationships, drive account growth and retention, and ensure value delivery across all engagements.

Health CareHome Health CareHospital

Growth Opportunities

Hiring Manager

Daniel Yagoda

Responsibilities

Serve as the executive sponsor for key client relationships, building trusted partnerships with C-suite and senior leadership at leading healthcare institutions

Drive strategic account planning, focusing on value realization, revenue expansion, and long-term partnership growth

Lead and mentor a high-performing team of Directors and Customer Success Managers, providing strategic oversight, coaching, and professional development

Guide the development of client-facing deliverables, ensuring analytical rigor, clarity, and strategic relevance

Collaborate with Product, Sales, and Data teams to ensure alignment on customer priorities, feature development, and engagement strategy

Lead initiatives to enhance client onboarding, retention, and performance metrics across the portfolio

Represent the customer voice in internal strategic planning, contributing to roadmap development and operational refinement

Travel approximately 25% to engage directly with client executives and strengthen relationships through in-person collaboration

Qualification

Healthcare industry expertiseClient success managementAnalytical skillsCRM systems proficiencyTeam leadershipStakeholder managementExceptional communicationNegotiation skillsAdaptability

Required

Minimum of 15 years of healthcare experience in healthcare delivery, health IT, consulting, or a related field, with at least 5 years in a customer success or executive-facing role

Demonstrated success in leading high-impact teams and managing complex client relationships at the executive level, preferably in large hospital organizations

Exceptional communication, interpersonal, and stakeholder management skills, with the ability to influence at all organizational levels

Strong analytical skills with high proficiency in Excel; capable of reviewing and refining complex data to support strategic client decisions

Familiarity with CRM systems (e.g., HubSpot, Salesforce) and experience supporting commercial growth initiatives

Skilled in drafting and negotiating client agreements and scopes of work

Highly adaptable, with the ability to thrive in a fast-paced, growth-stage environment and contribute meaningfully to organizational strategy