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BlueCross BlueShield of South Carolina · 1 day ago

Customer Service Advocate II

Columbia, SC

Full-time

Onsite

Entry Level

1+ years exp

BlueCross BlueShield of South Carolina is seeking a Customer Service Advocate II to provide prompt, accurate, and courteous responses to customer inquiries. The role involves researching and resolving customer issues while maintaining effective relations and documenting inquiries accurately.

Financial ServicesHealth CareHealth InsuranceInsuranceMedical

Responsibilities

Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries

Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to research and/or assists with priority inquiries and special projects as required by management

Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management. Follow through on complaints until resolved or reports to management as needed

Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards

Assist with the training of new employees and cross training of coworkers

Qualification

Customer service experienceVerbal communicationWritten communicationComputer systems operationOrganizational skillsConfidential information handlingHuman relations skillsBasic computer skillsOffice equipment operationStress management

Required

High School Diploma or equivalent

1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience

Excellent verbal and written communication skills

Proficient spelling, punctuation, and grammar

Strong human relations and organizational skills

Ability to handle high stress situations. Good judgment

Ability to handle confidential or sensitive information with discretion

Ability to learn and operate multiple computer systems effectively and efficiently

Basic computer operating skills

Standard office equipment

Preferred

Associate degree

3 years of customer service or call center experience

Knowledge of mathematical and statistical concepts

Knowledge of word processing, spreadsheet, and database software

Benefits

Subsidized health plans, dental and vision coverage

401k retirement savings plan with company match

Life Insurance

Paid Time Off (PTO)

On-site cafeterias and fitness centers in major locations

Education Assistance

Service Recognition

National discounts to movies, theaters, zoos, theme parks and more

Company

BlueCross BlueShield of South Carolina

Glassdoor3.6

For more than six decades, BlueCross BlueShield of South Carolina has been part of the national landscape. Our roots are firmly embedded in the state.

Founded in 1946

Columbia, South Carolina, USA

10001+ employees