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Serena & Lily · 3 days ago

Design Shop Advisor

Chestnut Hill, MA

Full-time

Onsite

Entry Level

$24/hr - $28/hr

1+ years exp

Serena & Lily is a lifestyle and home furnishings brand seeking Design Shop Advisors for their Chestnut Hill, MA Storefront. The role focuses on creating a best-in-class client experience through exceptional service and design support, while also driving sales and customer loyalty.

E-CommerceHealth CareHome DecorShopping

Hiring Manager

Chris Thibeau

Responsibilities

Embody and operate by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence, Courtesy & Appreciation)

Acts as brand steward in all interactions with Clients, Designers, Vendors and Co- workers

Create a warm, welcoming, inspiring on brand client experience

Provide relevant design advice, product knowledge and product recommendations both in store and through virtual design appointments to ultimately contribute to brand sales goals

Resolve client needs quickly through swift communication and partnership from leadership

Drive customer retention and loyalty through order and quote follow up

Assist in receipt of shipments, transfers, as well as merchandising; ensure selling floor is adequately presented and stocked to brand standard

Proactively clientele using S&L leads to provide an enhanced customer experience for all customers including members of our Trade Program

Other tasks assigned by Leadership

Qualification

Retail sales experienceClient service skillsProduct knowledgeMacBook proficiencyPersonal styleTeamworkCommunication skillsSelf-starter

Required

1 year of retail or relevant sales experience in interiors/home furnishings, relevant retail brand or client service industry

Excellent communication skills, willingness to engage with clients

Proven ability to deliver excellent on brand client service standard and ability to demonstrate best practices

Proven ability to sell, utilizing product knowledge, brand inspiration and design/décor

Ability to use a MacBook for web navigation, email and Zoom

A passion for the home design and ensuring an outstanding customer experience

Willingness to ask questions and seek solutions; a self starter

Ability to work in a team environment

Strong sense of personal style

Ability to process information and merchandise through computer system and POS system

Ability to freely access all areas of the store including selling floor, stock area, and register area

Ability to operate and use all equipment necessary to run the store

Ability to climb ladders

Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds

Ability to work varied hours/days to as well as weekends and holidays

Preferred

2 and 3-D rendering experience a plus

Benefits

Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily’s benefits.

Employees can enroll in our company’s 401k plan.

During the first year of employment, full-time employees accrue fourteen days of PTO and seven paid holidays throughout the year.