Hy-Vee, Inc. · 2 days ago
Second Service Manager
Manhattan, Third Place, Manhattan, KS
Full-time
Onsite
Entry Level
1+ years expHy-Vee, Inc. is a grocery store chain committed to providing excellent customer service. The Second Service Manager is responsible for overseeing sales floor operations, ensuring customer satisfaction, and managing employee relations while maintaining a friendly and efficient shopping environment.
Organic Food
Responsibilities
Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork
Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example
Monitors and maintains the sales floor operations and the technology necessary for the successful handling of customers
Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store
Makes an effort to learn customers’ names and to address them by name whenever possible
Assists customers by: (examples include)
Escorting them to the products they are looking for
Securing products that are out of reach
Loading or unloading heavy items
Making note of and passing along customer suggestions or requests
Performing other tasks in every way possible to enhance the shopping experience
Answers the telephone promptly and provides friendly, helpful service to customers who call
Trains employees in store policies, department procedures, and job duties
Ensures proper customer service throughout the store and addresses specific customer issues
Exercises and ensures cleanliness, sanitation, maintenance of equipment, and appearance of the entire store and property
Learns to formulate pricing philosophies or merchandising following guidelines established by the Store Manager
Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies
Recruits and interviews job applicants to recommend or determine employment
Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices
Approves checks written for cash or payment of merchandise purchased
Coordinates backroom facilities and equipment; recommends changes in allocation of space
Distributes money to cash registers as needed; responsible for cash accountability of cash registers and safe
Inspects merchandise to ensure it is correctly priced and displayed; corrects mispriced items in the computer
Maintains strict adherence to department and company guidelines related to personal hygiene and dress
Adheres to company policies and individual store guidelines
Reports to work when scheduled and on time
Determines the motivational needs of employees and provides the appropriate environment
Suggests improvements in work methods and procedures by observing and listening to employees/customers
Prepares sketches or floor plans of proposed displays
Develops layout, selects theme, colors, and props, and requisitions materials
Oversees and participates in construction of displays
Participates in continuing education through reviewing articles in trade publications
Recommends cost reduction programs
Makes corrections, additions or deletions to employee’s schedules
Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers)
Handles cash registers
Resets new and current items in aisles
Performs other job related duties and special projects as required
Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others
Selects new employees and acts on employee problems
Has the authority to recommend and approve employee transfers, promotions, discipline, discharge, and salary adjustments
Qualification
Required
High school or 1 year of similar or related work experience
Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions
Ability to do arithmetic calculations involving fractions, decimals, and percentages
Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people
Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects
Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision
Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions
Company
Hy-Vee, Inc.
Hy-Vee, Inc.
10001+ employees
H1B Sponsorship
Hy-Vee, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (1)
2022 (3)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$0.01MKey Investors
Renewable Fuel Infrastructure Program
2025-06-13Grant· $0.01M
Leadership Team
Jeremy Gosch
Co-CEO and President
D
Donna Tweeten
President
Recent News
Corridor Business Journal
2025-12-30
Morningstar.com
2025-12-17
2025-11-04
Company data provided by crunchbase