Sinch · 1 month ago
Service Implementation Specialist
United States
Full-time
Remote
Entry, Mid Level
$67K/yr - $75K/yr
1+ years expSinch is pioneering the way the world communicates, providing solutions for customer engagement through mobile messaging, voice, and email. The 10DLC Service Implementation Specialist is responsible for onboarding, reviewing, and activating 10DLC campaigns, ensuring compliance with industry standards while supporting internal teams and high-value customers.
MessagingMobileSaaSSoftwareTelecommunications
Responsibilities
Review and validate 10DLC brand registrations, campaign submissions, and message workflows according to CTIA, TCR, and carrier policies
Ensure opt-in, opt-out, HELP, privacy, and CTA components meet compliance and quality standards
Validate brands using AT&T/T-Mobile policies, D&B, and other verification tools
Manage daily review queues, ensuring all items are processed within SLA
Prepare campaigns for submission to carriers and escalate edge cases to Compliance
Serve as a subject-matter expert for customers, CSPs, and internal stakeholders
Communicate clearly and professionally with customers to request missing information, explain compliance issues, and support onboarding
Assist with customer migrations—including brand review, campaign alignment, lease verification, and provisioning
Work cross-functionally with Support, Sales, Compliance, Service Operations, and Product
Identify false rejections, carrier misalignments, or policy-related discrepancies and document clearly
Ensure correct routing classifications, brand legitimacy, and appropriate use cases
Validate campaign changes (sample messages, opt-in flows, URLs, email domains, keywords, etc.)
Flag high-risk brands or campaigns and coordinate with Compliance for further review
Qualification
Required
1–3 years in messaging, telecom, SaaS onboarding, or service delivery (10DLC preferred)
Strong understanding of A2P messaging, 10DLC campaigns, brand verification, and compliance
Ability to interpret CTIA and carrier guidelines and translate them into actionable feedback
Excellent written and verbal communication skills
High attention to detail and ability to manage competing priorities
Comfort working in ticketing systems and portals (TCR, Campaign Registry, Sinch Admin, Jira)
Problem-solving mindset with ability to escalate appropriately and work cross-functionally
Preferred
Experience reviewing 10DLC campaigns at a messaging provider or carrier
Prior background in short code provisioning or compliance review
Knowledge of Salesforce, Confluence, and reporting dashboards
Familiarity with enterprise customer migrations and CSP workflows
Benefits
We offer comprehensive market competitive medical, dental, and vision plans.
Take advantage of our free virtual counselling resources through our global Employee Assistance Program.
Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
Enjoy a generous paid time off program.
We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
Our flexible remote work offerings allow you to work wherever you are the most productive and successful.
Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
Company
Sinch
Sinch is a cloud communications company that connects businesses and customers through tools that enable personal engagement.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.58BKey Investors
SoftBank
2024-09-13Post Ipo Debt· $48.85M
2022-09-30Post Ipo Secondary
2021-05-24Post Ipo Equity· $1.13B
Leadership Team
Johan Hedberg
CEO
Laurinda Pang
Chief Executive Officer
Recent News
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2025-12-15
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