FOL Management · 3 days ago
Flow Experience Agent (Concierge)
Miami, FL
Full-time
Onsite
New Grad, Entry LevelFOL Management is a real estate company focused on creating vibrant, human-centered communities. The Flow Experience Agent will be responsible for providing exceptional hospitality, assisting residents and guests, and managing various administrative tasks to enhance community engagement.
Real Estate
Responsibilities
Provide exceptional hospitality and professionalism in all interactions with residents and hotel guests, accommodating special requests as possible
Welcome, greet and register guests efficiently, accommodating special requests and obtaining necessary payment information
Accurately respond to guest requests, making recommendations based on local knowledge and property practices
Resolve resident and hotel guests’ complaints; assist residents in all inquiries in connection with residence/hotel/ services, hours of operations, key residence/hotel personnel, in-house events, directions, etc
Partner with the Leasing Team in assisting with coordinating move ins, move outs and assist with lease renewal activities as needed
Craft and serve a variety of beverages, including drip coffee, espresso drinks, tea, and specialty options to enhance the welcome experience for residents, future residents, and hotel guests, creating a warm and inviting environment
Direct lobby traffic, maintain communal areas, keep track of loaned items, and stay up to date on property details and amenities
Adhere all guidelines, policies, and procedures, maintaining a professional appearance and demeanor
Coordinate with property departments to fulfill guest requests and provides detailed information about facilities and operating hours
Handle check-out, cash management, and adheres to cashiering and credit policies
Manage packages, faxes, messages, and mail, and provides access to the building and units for authorized vendors, contractors, and visitors
Organize and maintain documents and various reports including but not limited to package management logs and project trackers, etc
Stay afloat with local attractions and amenities (e.g. vendors, restaurants, museums, attractions)Use various software programs to input special requests and arrangements accurately
Collaborate with the community engagement team assist to with executing marketing initiatives for building events and company programs
The ideal candidate should have flexible availability as working hours may vary at times based on operational needs (weekdays, weekends and holidays)
Qualification
Required
High school diploma or equivalent; college or relevant experience is a plus
Excellent communication skills, reading, writing, and oral proficiency in the English language
Computer literacy with the ability to use a variety of software's
Strong attention to detail, problem-solving skills organizational abilities and attention to detail
Skilled in managing several tasks simultaneously and setting priorities in a high-speed environment
Flexible availability as working hours may vary at times based on operational needs (weekdays, weekends and holidays)
Preferred
Residential Services or Hospitality experience in a luxury environment preferred
Ability to communicate in Spanish strongly preferred
Benefits
Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)
Paid time off and 13 paid holidays
401(k) retirement plan
Healthcare and Dependent Care Flexible Spending Accounts (FSAs)
Access to HSA-compatible plans
Pre-tax commuter benefits
Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings
Company
FOL Management
2-10 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase