CORE: · 2 days ago
Overnight Experience ArchitectureManager
NYC Metro Area
Full-time
Onsite
Mid, Senior Level
3+ years expCORE: is a community of change makers and visionaries, and they are seeking an Overnight Experience Architecture Manager. This role is responsible for overseeing all operational and member-facing activities during overnight hours, ensuring service excellence and continuity between daytime and overnight operations.
Hospitality
Hiring Manager
Jessica Pimentel
Responsibilities
Serve as the senior on-site leader during overnight hours, overseeing all Experience Architecture front and back office operations, including arrivals, departures, reservations, and member and guest inquiries
Lead and manage the overnight Services (Housekeeping) team, ensuring all front- and back-of-house spaces meet CORE: cleanliness, presentation, and readiness standards
Oversee completion of overnight housekeeping special projects as directed by the Services Director
Provide ongoing guidance, coaching, and support to overnight teams, reinforcing accountability, service culture, and operational discipline
Act as the primary overnight decision-maker and escalation point for member or guest concerns, resolving matters with discretion, efficiency, and anticipatory care
Maintain a visible and engaged lobby presence while effectively balancing administrative and operational responsibilities
Collaborate closely with Security, Services, Culinary, Food & Beverage, and other departments to ensure seamless overnight operations
Demonstrate composure, adaptability, and sound judgment in a dynamic environment with limited overnight staffing
Ensure all arriving members and guests are accurately checked in and reflected in MEWS
Review and respond to all overnight correspondence, including member emails, Executive Assistant communications, and Partner Club inquiries
Accurately enter all completed daily rectifications into Salesforce
Complete and review the Daily Newsletter, ensuring accuracy, clarity, and relevance for incoming teams
Manage all pre-arrival and confirmation communications, including: Preparing and sending pre-arrival emails for guests checking in within 72 hours
Immediately drafting and scheduling confirmation emails for new suite reservations
Ensuring all relevant stakeholders are copied on confirmations, including Milano Members when applicable
Update, print, and post all required overnight operational materials, including: Next-day Suite Occupancy Overview, Updated suite member photographs, Amenity request forms (distributed to Pastry, Chef’s Office, 17th Floor Kitchen, and Services)
Prepare suite key cards for upcoming arrivals and verify functionality through testing after programming
Write suite welcome cards for next-day arrivals when required
Print and distribute SevenRooms covers for all designated outlets and host stands
Ensure all suite requests from pre-arrival communications are accurately documented in MEWS
Review voicemail messages and Lost & Found logs; issue alerts to NYC Partners when necessary
Conduct a minimum of two comprehensive walkthroughs of all suites and public areas per shift to ensure safety, cleanliness, and readiness
Oversee morning readiness for the Services team, including departure preparation, gym setup, and placement of standard amenities
Activate steam and sauna services upon request
Distribute newspapers according to established floor assignments
Welcome early-morning gym members and maintain a visible lobby presence during peak transition hours
Compile and distribute a detailed Overnight Report to designated leadership and operational teams before the end of shift
Work scheduled overnight shifts and participate in rotation or additional coverage as operational needs require
Arrange coverage or personally step in during call-outs, emergencies, or staffing shortages
Support Experience Architecture leadership with scheduling balance, payroll accuracy, and time-off tracking as needed
Monitor and maintain inventory of overnight office supplies, printed materials, and operational equipment
Review overnight operational data to identify trends, risks, and opportunities for improvement; document insights and recommendations
Maintain full ownership and accountability for all overnight responsibilities, ensuring thorough follow-through and clear handoff communication
Adhere to all CORE: guidelines, including punctuality, preparedness, and professional conduct
Perform additional duties as assigned by leadership, contributing collaboratively and proactively to the success of CORE:
Qualification
Required
Minimum of 3 years' experience in a managerial role within luxury hospitality or a comparable service-driven environment
Exceptional verbal and written communication skills, with strong command of luxury service standards
Highly developed interpersonal skills with the ability to lead, multitask, and remain composed under pressure
Strong organizational skills and attention to detail
Proficiency with phone systems, hospitality platforms, and general computer applications
Solid understanding of hotel, private club, and/or restaurant operations and best practices in guest service
Preferred
Bilingual or multilingual capabilities are a plus
Company
CORE:
At CORE: we curate a global community of unlike-minded individuals united by their courage to defy definitions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sid Mehra
Chief Financial Officer
Clément Jafet
DIRECTOR OF OPERATIONS
Company data provided by crunchbase