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FOLX Health · 2 days ago

Manager, Clinical Operations

United States

Full-time

Remote

Mid Level

$95K/yr - $95K/yr

3+ years exp

FOLX Health is a leading health and wellness platform for LGBTQIA+ care, providing comprehensive services across community needs. The Clinical Operations Manager will oversee daily practice operations, manage administrative logistics, and ensure compliance while fostering strong relationships within the team.

Health CareLGBTMedicalTelehealthWellness

Responsibilities

Oversee daily practice operations according to established SOPs, ensuring consistent delivery of administrative and operational functions

Manage recurring operational tasks and checklists to ensure nothing falls through the cracks in daily practice operations

Manage administrative logistics including scheduling, coverage, resource allocation, and routine practice communications

Monitor and track staff licensing deadlines, renewals, and required documentation to ensure all licensing tasks are completed on time

Communicate directly with clinic staff as the first point of contact for routine practice questions, troubleshooting operational issues, and real-time support

Review member survey feedback, communicate feedback appropriately to clinicians, nurses, or leadership, and track resolution to ensure member concerns are addressed

Manage MD collaboration workflow including facilitating chart audits, tracking collab totals, and maintaining collaboration contracts using established templates

Monitor SLA adherence and operational metrics across all practice areas, flagging deviations and trends for leadership review

Conduct compliance checks and process audits to ensure processes are being followed correctly across the practice

Maintain operational dashboards, tracking systems, and standard day-to-day operational report exports to provide real-time visibility into practice performance

Partner with Clinical Operations Senior Manager to provide ground-level insights that inform process improvements and SOP updates

Foster and maintain strong, effective working relationships with peers across FOLX and within the health industry