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Navien, Inc. · 1 month ago

Loyalty Programs & Dept Operations Manager (Marketing)

Irvine, CA

Full-time

Onsite

Mid, Senior Level

$105K/yr - $115K/yr

3+ years exp

Navien, Inc. is a fast-growing company in the home comfort sector, recognized for its innovative heating solutions. They are seeking a Loyalty Programs & Department Operations Manager to lead integrated marketing programs and manage the operations of the marketing department, ensuring successful execution and alignment with business goals.

Consumer ElectronicsConsumer GoodsEnergyVirtual Reality

Responsibilities

Accountable for the successful development and administration of integrated marketing programs with cross-functional team members to attain enterprise targets and revenue goals

Manage a team of professionals to optimally administer, enhance, evaluate performance and deliver insightful reporting on all marketing programs, including, but not limited to: Navien Portal / Resource Center, Marketing Development Funds (MDF) / co-op program, Navien Rewards, NaviLend, Rebate Portal and associated tax rebates, Channel-specific dealer programs (HVAC, water treatment, etc.), Any future Account Based Marketing (ABM) strategies for sales team

Conduct analysis and deliver insightful reporting on the performance of all marketing programs for executive review. Offer actionable suggestions for continuous program improvement

Optimize the performance of Marketing Coordinators and support staff to execute the above listed programs and provide superior service to program participants

Work with cross-functional teams, including marketing, sales, training, product development accounting and operations to ensure success and maintain integrity of marketing programs

Supervise support staff for corporate event planning initiatives related to marketing programs, sales activities, and other special events as assigned

Conduct market research and maintain constant communication with salesforce and other internal audiences to ensure alignment of current programs to business needs, and drive new programs as needed

Maintain ownership of vendor evaluation, selection and management to support all programs

Lead corporate and company-wide program development initiatives in support of enterprise goals. Lead cross-functional teams to build new platforms to keep Navien at the forefront of industry programs

Accountable for successful operation of Marketing warehouse, including inventory management, shipping and receiving of marketing collateral, branded promotional items, trade show assets and other Marketing-related physical assets

Manage support staff, including permanent and temporary personnel and third-party partners to ensure warehouse/shipping operations are conducted effectively, accurately and on time

Responsible for all Marketing operational and administrative activities

Manage support staff and execute administrative responsibilities pertaining to personnel, including hiring, delegating, coaching, training, conducting performance reviews, and applies organization policy

Train and mentor personnel to work closely with accounting regarding all Marketing credit card charges, invoices and checks

Champion and implement project management initiatives, including digital tools (i.e. Smartsheet, CRM, etc)

Manage support staff to ensure department budget, project scheduling and other operational tasks are performed consistently and at the highest level

Conduct accurate budget planning and tracking for all areas of responsibility

Qualification

B2B marketing experienceStrategicAnalytic skillsLeadership skillsFluency in MS OfficeProject management skillsCustomer service skillsPeople managementVerbal communicationWritten communication