Gather AI · 1 day ago
Customer Success Manager
United States
Full-time
Remote
Senior Level
5+ years expGather AI is pioneering a new era of warehouse intelligence with its vision-powered platform utilizing autonomous drones. As a Customer Success Manager, you will bridge the gap between customers and internal teams, ensuring successful deployment and driving customer satisfaction and ROI.
Artificial Intelligence (AI)DronesRoboticsSoftware
Responsibilities
Apply a compassionate, customer-centric approach to foster adoption, expansion, and growth (NRR, ARR, Upsell, Retention)
Act as a trusted advisor, helping customers improve operational efficiency through KPIs and clearly demonstrating ROI
Engage new customers by developing tailored onboarding plans and workflows that set them up for long-term success
Lead regular operational check-ins and executive reviews to ensure alignment on value, outcomes, and strategy
Represent the voice of the customer internally by sharing detailed context on their business, challenges, and priorities to shape product direction
Manage customer issues and feature requests through to resolution
Continuously improve processes and mentor new Customer Success Managers
Qualification
Required
5+ years in Program, Account, or Customer Success Management (customer-facing)
Bachelor's degree or equivalent experience (technical degree a plus)
Customer-first mindset with proven ability to drive adoption, renewals, and expansions
Strong communication skills with the ability to engage both operational and business stakeholders
Familiarity with robotics, automation, or autonomous systems
Proficiency with Excel/Google Sheets, PowerPoint/Google Slides, Gmail, and ChatGPT
Ability to travel up to 30%
Preferred
Knowledge of warehousing and supply chain (WMS, ERP, cycle counting)
Technical degrees or MBA
Experience in high-growth startups, sales, or expansion strategy
Proficiency with JIRA, Salesforce, or similar tools
Strong problem-solving skills; exposure to coding or AI development a plus
Benefits
Compensation package will include equity
Comprehensive medical, dental, vision and life insurance
Very flexible schedule
Unlimited PTO and flexible scheduling
Company
Gather AI
Gather AI is a provider software-only automated inventory monitoring solutions for modern warehouses.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$34.07MKey Investors
Bain Capital VenturesTribeca Venture Partners
2024-03-27Series A· $17M
2022-10-06Series A· $10M
2021-08-16Seed· $3.53M
Leadership Team
Daniel Maturana
Chief ML Scientist
Geetesh Dubey
Chief Systems Officer (CSO)
Recent News
2025-08-19
Seattle TechFlash
2025-08-18
Company data provided by crunchbase