Penbrothers · 2 days ago
AWS Connect Developer
United States
Full-time
Remote
Mid LevelPenbrothers is an HR and remote talent management partner, and they are seeking a highly skilled AWS Connect Developer to support their Customer Experience, Contact Centre, and Salesforce Practices. The role involves designing, developing, and implementing innovative customer solutions, working with various CX platforms and ensuring high-performance technical solutions.
Outsourcing/Offshoring
Responsibilities
Design, develop, and implement solutions that enhance customer experience, engagement, and operational efficiency
Translate business requirements into scalable, secure, and high-performance technical solutions
Implement and support changes, enhancements, and upgrades to Cisco, Genesys, Zoom, and other CX platforms
Develop integrations between CX platforms, CRMs, and external systems via APIs and middleware
Troubleshoot complex technical issues, providing escalation support to internal peers and customers
Perform root cause analysis (RCA) to ensure system reliability, security, and compliance
Maintain accurate technical documentation, code repositories, and configuration records
Participate in Agile/Scrum ceremonies, contributing to sprint planning, backlog grooming, and retrospectives
Qualification
Required
Significant Amazon Connect experience
AWS Development & DevOps expertise: Lambda, CDK, SDK, CloudFormation, CI/CD pipelines, Python, Node.js, TypeScript
Demonstrated experience in a systems integrator or consultancy environment
Proven experience building and consuming APIs (REST, SOAP, Node-Express, etc.)
Practical understanding of contact centre platforms (Genesys Cloud CX, Cisco Webex Contact Centre, Zoom Contact Centre, Amazon Connect)
Strong problem-solving and analytical thinking abilities
Proven ability to deliver projects in a fast-paced, customer-facing environment
Adaptable and eager to learn new technologies and platforms quickly
Collaborative team player who also thrives with autonomy and accountability
Excellent communication skills for working with technical and non-technical stakeholders
Passion for innovation, continuous improvement, and delivering exceptional customer outcomes
Benefits
Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
Employee as our biggest asset: We are genuinely invested in our people’s career and welfare.
Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
Powering global startups: We’ve created 1,400 Filipino jobs that empower global start-ups to focus on growth.
Company
Penbrothers
We are Penbrothers, your remote HR partner! We work with startups and SMEs worldwide, helping them build and scale their teams with talent in the Philippines at a fraction of the cost.
Founded in 2014
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase