Scalence L.L.C. · 1 month ago
Nice CXOne Consultant
Plano, TX, TX
Full-time
Onsite
Mid LevelScalence L.L.C. is seeking a skilled Nice CXOne Consultant to design, implement, and maintain modern, cloud-native applications and platforms. The ideal candidate will improve technical standards and pilot new technologies while developing scalable NICE CXone solutions and conducting business analysis within contact center environments.
Information Technology & Services
Responsibilities
Design and implement scalable NICE CXone solutions including ACD, IVR, Auto Dialer, OMNI Channel, Studio, Interaction Analytics, WFM, CRM Integrations, Live Vox dialer, Medallia surveys, and Auto Attendant
Develop custom scripts and integrations using NICE CXone Studio
Build, test, and troubleshoot API-based integrations and web services
Program using languages such as C, C++, Java, JavaScript, and Python to enhance NICE CXone solutions
Conduct unit and system testing and validation to ensure performance, scalability, and reliability
Lead discovery sessions with internal and external stakeholders, translating business needs into technical solutions
Present technical solutions, value propositions, and demo experiences to executive stakeholders
Possess knowledge of contact center KPIs, workforce optimization, AI/IVR integrations, and quality management tools
Experience in business analysis and process optimization within contact center environments
Hands-on experience implementing NICE CXone tools, reports, dashboards, training, and call/chat workflows
Qualification
Required
Design and implement scalable NICE CXone solutions including ACD, IVR, Auto Dialer, OMNI Channel, Studio, Interaction Analytics, WFM, CRM Integrations, Live Vox dialer, Medallia surveys, and Auto Attendant
Develop custom scripts and integrations using NICE CXone Studio
Build, test, and troubleshoot API-based integrations and web services
Program using languages such as C, C++, Java, JavaScript, and Python to enhance NICE CXone solutions
Conduct unit and system testing and validation to ensure performance, scalability, and reliability
Lead discovery sessions with internal and external stakeholders, translating business needs into technical solutions
Present technical solutions, value propositions, and demo experiences to executive stakeholders
Possess knowledge of contact center KPIs, workforce optimization, AI/IVR integrations, and quality management tools
Experience in business analysis and process optimization within contact center environments
Hands-on experience implementing NICE CXone tools, reports, dashboards, training, and call/chat workflows
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase