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ARM Group · 2 days ago

Client Service Leader

Canonsburg, PA

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

ARM Group is a company focused on the Natural Gas practice, and they are seeking a Client Service Leader who will drive growth while ensuring exceptional project delivery. This role involves leading multidisciplinary teams, managing client relationships, and developing strategic plans to meet market needs.

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Responsibilities

Proactively generate new business and expand existing client relationships within assigned markets, practices, and geographies

Own the sales lifecycle for key pursuits: prospecting, needs discovery, strategy, scoping, teaming, proposal/fee development, and closing

Build and execute a regional growth and diversification plan (accounts, services, geographies) with targets and revenue goals aligned to Practice Area and company objectives

Source and qualify leads; maintain a healthy opportunity pipeline using ARM’s CRM; keep account plans, contacts, and activity notes current

Meet or exceed annual sales and revenue targets; regularly forecast and report progress

Collaborate with Marketing to develop pursuit strategies, statements of qualifications, and collateral

Liaise with the VP, Growth & Strategy; PALs; and SGLs to coordinate go-to-market efforts and cross-selling

Manage and coordinate multiple projects; ensure scope, schedule, budget, and quality objectives are met

Lead multidisciplinary teams (engineering, CAD/GIS, scientists) to produce technically sound work products and excellent client service

Provide hands-on technical contributions and reviews (designs, permit applications, studies, reports)

Provide technical mentoring and coaching to teammates

Anticipate and mitigate project risks; maintain complex schedules; coordinate subcontractors; drive on-time, on-budget delivery

Ensure proposals are properly scoped, competitively priced, and include appropriate risk protections and operating terms

Support positive cash flow via accurate invoicing, budget tracking, and collaboration on collections as needed

Be a role model. Strive to embody ARM’s values and mission. Exemplify characteristics of leadership, work ethic, integrity, positive attitude, and an ownership mentality culture

Qualification

Natural Gas ExpertiseSales Lifecycle ManagementProject ManagementTechnical LeadershipEngineering DegreeCRM ProficiencyProfessional Engineer LicensureAutoCAD Civil 3DARC-GISPlanning SkillsInterpersonal Skills

Required

Bachelor's degree in an applicable Engineering or Geology discipline (Civil, Environmental, Geotechnical, etc.)

10+ years of experience in the natural gas and energy development industry including, but not limited to, site surface and subsurface investigation, design, permitting, construction oversight, operations support, compliance, permit closure, and environmental response project management

Demonstrated success driving the sales lifecycle (prospecting through award) and growing client accounts

Strong technical knowledge in natural gas infrastructure (e.g., intakes, gas and water pipelines, transfer and metering stations, water storage, mixing, and treatment facilities) and relevant codes/standards

Working knowledge of local, state (e.g., PA/OH/WV), and federal environmental/regulatory frameworks and permitting pathways

Proven ability to lead teams on multiple concurrent projects with minimal supervision; excellent planning and organizational skills

High EQ and strong interpersonal, presentation, and relationship-building skills; comfortable engaging executives and field personnel alike

Proficient with MS Office; familiarity with CRM usage for target management

Ability to travel for client meetings, conferences, and project/site activities

Experience managing vendor and client payment terms to achieve positive cash flow by reviewing project billings, budget management, and assisting with payment collection