Apply on Employer Site

Inside Higher Ed · 1 week ago

HR SERVICE CENTER REPRESENTATIVE, Human Resources, Service Center

Boston, MA

Full-time

Onsite

Mid Level

$26.59/hr - $33.51/hr

3+ years exp

Inside Higher Ed is seeking an HR Service Center Representative to join their team of skilled HR staff. The role focuses on providing timely and accurate services to faculty and staff regarding onboarding, benefits enrollment, and general HR policy information.

Digital MediaEducationHigher EducationJournalismRecruiting

Responsibilities

Utilizes case and knowledge management systems to ensure integrity of data and optimal customer service

Responds to inquiries via phone and email from faculty and staff on issues related to benefits enrollment and administration, SAP transactions, pay and general HR policy information

Presents overview of benefits as part of New Employee Orientation

Review and approve new hire, open enrollment and all qualifying life events

Responds to general inquiries related to PFML process and benefits

Notify employees on a weekly basis of changes in employment status and impact on benefits eligibility

Responsible for conducting weekly and semi-monthly payroll audits

Responsible for the staff/faculty on-boarding processes, to include issuance of BU IDs, I-9 processing, and new employee orientation

Responsible for the maintenance of HR records and compliance with HR recordkeeping regulations and best practice

Ensure compliance with all relevant state and federal regulations

Manage other duties and tasks as assigned

Travel between the Charles River and Medical Center campuses is required