Inside Higher Ed ยท 1 week ago
SENIOR, LEARNING & EVENT TECHNOLOGY SPECIALIST, IS&T Classroom Technology Services
Boston, MA
Full-time
Onsite
Senior Level, Lead/Staff
$100K/yr - $115K/yr
8+ years expBoston University is seeking a Senior Learning & Event Technology Specialist to join their Information Services & Technology community. This role involves providing best-in-class AV/IT support, installing and troubleshooting systems, and advising on emerging technologies.
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Responsibilities
Installing, configuring, repairing, and troubleshooting systems while providing advanced support for a wide range of AV/IT technology and services
Advising management on emerging technologies
Testing and verifying new solutions
Serving on multiple service or project teams in various roles such as Subject Matter Expert or Technical Lead
Interfacing with consultants, integrators, vendors, general contractors, trades, and other partners
Qualification
Required
8+ years of progressively responsible experience with AV/IT technology in a support role
Bachelor's degree required; Masters preferred. (Work experience accepted in lieu of degree)
Valid driver's license
Ability to lift moderately heavy equipment (up to 75 pounds)
Crestron programming, troubleshooting, Simple, HTML5
DSP Biamp Configuration
Dante Configuration & Setup
Audio Commissioning
AVoIP (Quality of Service)
Virtual Control - VC4 (Programming, Loading, Setup, Linux)
Install/Configure - Zoom/Teams Rooms
AV Networking
Cable Termination
RS-232
Familiarity with enterprise management software (e.g., Crestron XIO or Fusion)
Working knowledge of digital signage solutions (e.g., Appspace)
Experience with ticketing systems (e.g., ServiceNow)
Patience in problem-solving complex technical issues, both over the phone and in person, with diverse customers
Ability to learn and support new technology quickly
Excellent interpersonal communication and strong customer service skills
Ability to work productively in cross-functional teams and independently
Ability to maintain control in rapidly changing situations, exhibiting a high level of independent decision-making
Willingness to train and share knowledge with other team members
Strong experience with lecture capture technology (Echo360 experience preferred.)
Knowledge of Echo System Architecture, cradle to grave content lifecycle, system functions, integration options, ESS user interface and more preferred
Equipment expertise includes LCD and/or DLP projectors, visual presenters, audio amplifiers and mixers, various audio and video switching devices and electronic control systems
Experience with sound reinforcement and lighting set ups
Experience maintaining and programming Crestron and Extron systems
Working knowledge of video streaming platforms, video network delivery methods, video presentation layers and technologies, video streaming protocols (i.e. RTP, UDP, RTSP, HLS, RTMP, MPEG-DASH), and video codecs (i.e. H.264, MPEG2, vp8, ProRes) required
Knowledge of TCP/IP, LAN/wireless networking principles and application protocols, i.e. HTTp, HTTPS, SMTP, and FTP
Familiarity with LDAP, CAS, & Shibboleth technologies
Familiarity with remote assistance technology (i.e. Bomgar) and enterprise management software (i.e. Crestron Fusion)
Demonstrable application experience of working with the following technologies: Oracle, MS SQL Server 2005/2008 and MySql databases
Knowledge of programming, scripting, and use of regular expressions with technologies such as Perl, Powershell, Bash, etc
Program and configure AV equipment such as media control systems (AMX/Crestron/Extron), DSPs, matrix mixers and switchers, codec's
Program and configure systems with consultant driven designs as well as developing designs from scratch from client requirements
Interface with consultants, vendors, general contractors, electrical contractors and other partners
Demonstrating creative solutions to help differentiate LETS and the IT Help Center
At least two years of programming or commissioning experience in the professional audio/video integration preferred
Working knowledge of media management systems such as Kaltura
Experience supporting computer hardware and software including Windows and OSX operating systems, desktop business applications, various specialized applications, peripherals and mobile devices
Experience with WordPress and web site content management and development
Must follow procedures and keep accurate records of incidents and requests while working in the field
Strong writing and organizational skills required
Demonstrate patience when problem-solving complex technical issues, over the phone and in person, with diverse customers
Learn and support new technology quickly
Must possess excellent interpersonal communication skills
Strong customer service skills absolutely necessary
Energetic, self-directed, motivated and professional individual who thrives in a fast-paced, dynamic environment
Interact with all levels of an organization in a professional, diplomatic and tactful manner
Work well with external vendors
Work well with both primary and dotted line reporting in a matrix environment
Work productively in cross-functional teams and/or resourcefully and independently as an individual
Must possess the ability to work autonomously and maintain control in rapidly changing situations
A high level of independent decision making is absolutely
Preferred
AVIXA CTS or CTS-I certification(s) preferred
Experience with Lecture Capture technology is highly preferred
Master's Degree in related discipline preferred
Certified Technology Specialist (CTS) certification preferred
ITIL Foundations Certification preferred
Working knowledge of digital signage solutions such as Visix
Benefits
Generous time off, paid intersession break, and 13 paid holidays.
University-funded retirement plan with full vesting after 2 years of eligible service.
Competitive tuition assistance program for yourself and family members.
Discounted MBTA pass and additional commuting options.
Programs and classes at little or no cost, including workshops and personal counseling.
Access to discounts or free admission to various city art/cultural institutes around Boston.
Public Service Loan Forgiveness
Pet Insurance
Company
Inside Higher Ed
Inside Higher Ed is the online source for news, opinion, and jobs related to higher education.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-01-10Acquired
2006-08-31Series Unknown
Leadership Team
Stephanie Shweiki
Director, Foundation Partnerships
Recent News
Research & Development World
2025-05-03
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2025-04-11
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