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HAOSEN - Dalian Haosen Equipment Manufacturing Co. Ltd · 1 day ago

Key Account Manager

Auburn Hills, MI

Full-time

Hybrid

Mid, Senior Level

3+ years exp

HAOSEN - Dalian Haosen Equipment Manufacturing Co. Ltd is seeking a Key Account Manager to represent the company in front of strategic customers in North America. This role involves new business development, account management, and ensuring long-term partnerships with OEM/Tier 1 clients.

Industrial Automation

Responsibilities

Represent Haosen Group in all customer-facing commercial, technical, and service activities

Build and maintain strong working relationships with engineering, procurement, and management contacts

Maintain and expand both long-term and short-term relationships with key accounts; support securing new projects from existing customers

Identify automation opportunities in ICE, EV battery, e-drive, and smart warehousing sectors

Promote Haosen’s solutions early in customers' planning processes

Collaborate with headquarters and regional teams to prepare quotations and technical proposals

Organize internal project kickoff meetings; define project charters and implementation strategies

Manage overall project schedule, milestones, and deliverables up to pre-acceptance

Act as the customer interface during execution, ensuring smooth internal-external communication

Lead project team in risk identification, develop mitigation plans, and supervise their execution

Organize and manage the site team for equipment delivery, ensuring cost, schedule, and quality targets are met

Manage project documentation and ensure information flows seamlessly between internal and external parties

Lead pricing, scope, and change negotiations with professionalism and integrity

Draft and review commercial contracts in collaboration with legal and finance teams

Develop payment collection strategy and coordinate cross-functional resources to ensure timely fund collection

Monitor customer satisfaction KPIs and lead continuous improvement initiatives

Coordinate service, warranty, and on-site support across internal and customer teams

Collect feedback and propose service/product optimization actions

Qualification

Account managementCommercial negotiationProject managementIndustrial automationMicrosoft OfficeProject tracking toolsCoordination skillsFluent in EnglishMandarin ChineseCommunication skills