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Inside Higher Ed · 4 days ago

CLIENT TECHNOLOGY ANALYST I, IS&T IT Help Center

Boston, MA

Full-time

Hybrid

Mid Level

$60K/yr - $66K/yr

3+ years exp

Boston University Information Services & Technology (IS&T) is seeking applicants for the CLIENT TECHNOLOGY ANALYST I position. The role involves providing end-to-end technology support to clients, advocating for their technology needs, and collaborating with students, faculty, and staff to improve business processes using IT solutions.

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Responsibilities

Advocate for our client's technology needs

Participate in multiple service, platform or project teams as a subject matter expert

Be an application administrator or backup for multiple services

Provide advanced level support for several technologies

Work onsite with the possibility for periodic remote days as coverage allows

Perform additional responsibilities as required

Qualification

Windows supportMacOS supportITSM ticketing toolsTechnical communicationEmpathyProfessionalismTeam collaborationProblem-solving

Required

A minimum of 3+ years of experience in a related technology environment

Experience supporting environments on either/both Windows and macOS platforms

Experience with a variety of tools commonly used such as an ITSM ticketing tool, remote assistance, asset management, image and deployment, patching, backup and restore, endpoint protection, and several native and centrally managed encryption solutions required

A valid driver's license

You can explain tech clearly and listen with empathy

Deliver patient, professional support consistently

Adapt fast and resolves issues efficiently

Collaborate smoothly with IT and business partners

Preferred

Bachelor's Degree in related field desired

Benefits

Time Off: In addition to PTO and leave policy, BU employees have a paid intersession break and 13 paid holidays.

Retirement: University-funded retirement plan with full vesting after 2 years of eligible service.

Tuition Assistance Program: Competitive tuition assistance program for yourself and family members.

Boston University IS&T invests in our staff and their personal and professional growth.

We promote staff learning including lunch and learn sessions, an extensive library of online courses, Fun Advisory Board (FAB) arranges a number of events throughout the year and opportunities to engage with peers at NERCOMP and EDUCAUSE events.