Future Opening: Level II Technician jobs in United States
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TeamLogic IT · 5 months ago

Future Opening: Level II Technician

positionDallas, TX 75234
timeFull-time
remoteHybrid
senioritySenior Level, Lead/Staff
money$60K/yr - $80K/yr
date10+ years exp

TeamLogic IT is a Managed Service Provider building a team in the Dallas area to provide comprehensive IT services to small and medium-sized businesses. In this role, you will be responsible for managing clients' IT environments and resolving escalated service desk issues.

Information ServicesInformation Technology
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H1B Sponsor Likelynote

Responsibilities

Manage client environments (servers, networks, cloud systems) and resolve escalated service desk issues
Support Microsoft 365, Azure AD, and hybrid cloud migrations
Configure and maintain firewalls, VPNs, and security policies (SonicWall, Meraki, FortiGate)
Use RMM/PSA tools (ConnectWise, NinjaOne, or AutoTask) to monitor and document service delivery
Implement automation, scripting, and AI tools (PowerShell, ChatGPT integrations) to streamline support
Collaborate with the help desk and project teams to ensure client satisfaction and SLA adherence

Qualification

Microsoft 365 administrationPowerShellNetworking equipmentFirewallsVPNsRMM softwareCloud migrationsProject managementCustomer serviceScriptingAI tools familiarityCertificationsTime managementOrganizational skills

Required

Ten or more years of firsthand experience configuring, troubleshooting, and repairing networking equipment, firewalls, servers, and workstations, implementing policies and controls, DNS administration, migrating environments to the cloud, Microsoft 365 administration, and working with Active Directory
Good project management skills to facilitate a smooth onboarding experience
Comfort in working with clients to troubleshoot and resolve current and historic issues regarding their business and technology
Strong organizational and time-management skills
Desire to create an experience that customers will love
Proven experience with PowerShell
RMM (remote monitoring and management) software such as NinjaOne, Kaseya, or ConnectWise
PSA for ticketing and project management, such as AutoTask or Zoho
Experience setting up firewalls and VPNs such as SonicWall, Meraki, and FortiGate
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
One or more relevant certifications such as CompTIA A+, Network+, CCNA, or similar certs

Preferred

Experience working at a Managed Services Provider (MSP) – this would be a HUGE PLUS!
Scripting or automation experience (PowerShell, Python, or NinjaOne policies)
Cloud architecture or M365 migrations
Familiarity with AI tools for documentation, diagnostics, or workflow optimization

Benefits

401(k) matching
Training & development
Paid time off
Health, dental, and vision insurance

Company

TeamLogic IT

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TeamLogic IT provides IT service, support, project consultation and account management for businesses.
dateFounded in 2004
location
Decatur, Alabama, USA
people-size1001-5000 employees
web-link
https://www.teamlogicit.com/

H1B Sponsorship

TeamLogic IT has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)

Funding

Current Stage
Late Stage

Leadership Team

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Charu Mungale
CEO
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David Hardy
Chief Executive Officer
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Recent News

PRWeb
TeamLogic IT Announces the Appointment of New Virtual Chief Artificial Intelligence Officer
2025-04-07
Company data provided by crunchbase