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Benevolent Hearts Home Care · 2 days ago

Director of Human Resources

Bedford, TX 76021

Full-time

Onsite

Lead/Staff, Director/Executive

$52K/yr - $65K/yr

2+ years exp

Benevolent Hearts Home Care is seeking a Director of Human Resources to ensure the recruitment, retention, and development of top caregivers while maintaining client satisfaction. The role involves overseeing caregiver recruitment, hiring processes, and ensuring compliance with agency policies and state regulations.

Health CareHome Health CareTherapeuticsWellness

Responsibilities

Seek out and hire qualified applicants, maintain a pool of qualified caregivers that meets the demands of client volume and growth

Receive signed hire packet from newly hired caregivers and complete the hiring process using established guidelines

Conduct new hire orientation for caregivers to ensure compliance with the agency policies and procedures

Ensure all caregivers have completed background checks and registry checks before contact with clients

Conduct caregiver orientation, when necessary, to the client to ensure compliance of caregivers with the client’s individual service plan

Enter new caregiver information into Soneto by the end of the business day it was received, and ensure that the data is up to date

Enter applicable activities and updates by the end of the business day it was received

Maintain employee files according to agency operational guidelines and compliance with state regulations

Participate in each weekly team meeting

Conduct employee chart audits, making appropriate corrections to ensure compliance with the company policies

Conduct regular weekly check-in calls with new hires and seasoned caregivers to ensure employee satisfaction

Contact caregivers who are active, but not working, as well as inactive caregivers, to update their status each week on Thursday

Conduct caregiver disciplinary actions and terminations due to poor performance or violation of company policy when necessary

Perform other related duties as required

Qualification

Caregiver recruitmentOnboarding process oversightState regulatory knowledgeCaregiving experienceStress managementCultural awarenessCustomer serviceCommunication skillsTime managementNegotiation skillsIntegrity

Required

Must be 18 years of age

Must be able to speak, read, and write the English language

Must have transportation in good working order

Must have demeanor and social skills that would enable them to communicate well with clients to achieve favorable outcomes

At least one year of experience or certified training in caring for individuals with functional disabilities or completion of CSS Caregiver Training Program examinations within 6 months of hire date

At least 2 years of college is required, or a college degree is preferred

At least 2 years of supervisory or management experience

Knowledge of state-specific regulatory standards for the PAS industry

Experience in caregiving

Proven ability to drive caregiver recruitment and retention

Ability to oversee the onboarding process, audit compliance, and HR systems with accuracy and efficiency

Ability to build rapport with caregivers, office staff, and clients

Excellent verbal and listening communication skills

Ability to manage time and prioritize work

Negotiation skills

Ability to adapt to changing work priorities and meet deadlines and schedules

Stress management skills