TransPerfect Connect · 2 days ago
Litigation Support Analyst, Hosting
New York, NY
Full-time
Onsite
Entry, Mid LevelTransPerfect is a leading provider of legal solutions, empowering legal professionals with AI and analytics. The Litigation Support Analyst will provide technical hosting support to project management teams, manage electronic discovery solutions, and ensure tasks are executed effectively throughout the lifecycle of a case.
Translation & Localization
Responsibilities
Provide technical Hosting support to Project Management Teams globally
Manage electronic discovery solutions for the culling, processing, hosting and conversion of electronically stored information (ESI) for end clients consisting of mainly law firms and Fortune 500 companies
Communicate with Project Management Teams as well as clients in order to effectively execute tasks throughout the life cycle of a case
Troubleshoot any tech-related issues; both internally and externally
Be available to answer client questions about web hosting software and perform various administrative functions of the application(s) to meet clients’ needs
Handle multiple projects and jobs to ensure deadlines are met
Ensure smooth transition of work between day and evening shifts
Develop and utilize strong analytical skills to research potential solutions and determine appropriate course of action
Ensure jobs are completed according to client, and industry standards, and that job specifications and deadlines are adhered to
Perform other tech-based special projects or duties when required
Work with Relativity and LAW to execute document productions, including bates stamping, creating load files and performing OCR
Create custom event handlers and Relativity Scripts to improve workflow
Qualification
Required
Bachelor's Degree in related field, such as computer sciences or information management-technology, a strong technical background is helpful
Knowledge of MS Office applications required
Ability to convey technical processes and terminology into easy to understand language
Strong organizational skills
Excellent customer service skills
Strong written and oral communication skills
Available to work overtime, including evenings and weekends as needed
Available by phone or email when out of the office as needed
Ability to work well under pressure and meet tight deadlines
Positive attitude and ability to develop and implement new ideas to create customized solutions on a client by client basis
Preferred
Experience in litigation technology/vendor side preferred
Knowledge of SQL and/or Visual Basic
Experience with LAW PreDiscovery or IPRO is a major plus
Experience with Concordance and Summation is a plus
Experience administrating Relativity
Benefits
Medical, dental, and vision insurance
401k matching
Membership to child-care providers
Other TransPerks
You even get your birthday off
Company
TransPerfect Connect
TransPerfect Connect is a leading provider of Global Contact Center services, and remote interpreting solutions including Over-the-Phone Interpretation (OPI), video remote interpretation, as well as multilingual email and chat support.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase