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Hong Leong Bank Berhad · 2 weeks ago

Executive - Business Channel (Operations & Customer Services)

UEP-USJ BR

Full-time

Onsite

New Grad, Entry Level

Hong Leong Bank Berhad is a leading financial institution in Malaysia, and they are seeking an Executive for their Business Channel in Operations & Customer Services. The role involves engaging with customers for transaction processing, cross-selling bank products, and ensuring high levels of customer service and seamless transactions.

Financial Services

No H1B

Responsibilities

Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results

Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops

Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling

Assist in calling up customers for service / sales interactions

Carry out Branch RCSA through sample checking and effective rectification as applicable

Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner

Over-ride transactions as per Bank defined transaction limits

Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier)

Comply with staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation

Observe and comply with the Bank’s Code of Conduct & Ethics

Maintain confidentiality of customers and Bank’s information in a responsible manner

Keep a clean, organized work area and maintain a professional appearance

Attend all trainings as applicable including e-learning/Workday

Filing of reports

Where needed, assist in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc

Carry out other duties as assigned periodically

Qualification

Customer serviceTransaction processingCross sellingBasic banking knowledgeAccountabilityProfessional appearanceSales experienceCash handlingCustomer interactionFIMM / UT licensePCE & TBE licenseCommunication skillsIntegrity