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Community National Bank · 23 hours ago

Customer Solutions

Headquarters - Midland, TX 79701

Full-time

Onsite

New Grad, Entry Level

Community National Bank is dedicated to providing effective customer service for all customers by utilizing knowledge of their products and services. The Customer Solutions role involves interacting with customers to address their questions, concerns, and complaints through various communication channels.

BankingFinanceFinancial ServicesLending

Responsibilities

Responsible for staying up to date on and complying with all applicable banking laws and regulations as well as CNB policies and procedures

Utilize tact and experience-based knowledge to resolve customer complaints

Assist customers with funds verification, phone transfers, statement research, wire transfer requests, debit card disputes over the phone and in person

Resolve customer concerns or questions regarding their online banking and bill pay

Re-indexing driver’s licenses and SSN cards for all other branches to and from accounts

File customer dispute forms for unauthorized purchases

Assist new accounts representatives with signature card inquiries

Verify all address changes are completed and make changes when necessary

Contact customers when mail is returned to the bank for the first time

Perform audits for hold mail and signature cards on a regular basis

Monitor dormant account procedures

Provide switchboard operator relief when needed

Maintain regular and punctual attendance

Work cooperatively with others

Work overtime as needed

Performs other duties as required or assigned which are reasonably within the scope of the duties in the job classification

Qualification

Customer serviceBanking laws knowledgeOffice machine operationProfessionalismJudgmentTactTeamworkAdaptability

Required

Friendly customer etiquette on the phone and in person

Professionalism with staff

Ability to use good judgment when providing customer information

Ability to operate various office machines

Ability to deal effectively and tactfully with customers and personnel of other departments

Ability to work in a team environment

Ability to adapt to technological changes and apply new knowledge to responsibilities

Ability to maintain good customer service even if conditions are not favorable ie., computer systems down, phone systems not working properly, staff shorthanded