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Texture · 1 week ago

Implementation Specialist

United States

Full-time

Remote

Entry, Mid Level

$120K/yr - $150K/yr

1+ years exp

Texture is a company focused on customer onboarding and early adoption. The Implementation Specialist is responsible for executing customer onboarding, ensuring a smooth and high-quality experience while partnering with various teams to deliver value to customers.

Cloud Data ServicesEnergy Management

Responsibilities

Customer Onboarding & Implementation

Execute end-to-end onboarding for new customers using defined frameworks and playbooks

Support customer configuration, setup, and training to enable early product adoption

Track onboarding progress, milestones, and readiness using internal tools

Identify risks or blockers early and escalate appropriately

Ensure clean handoff to Commercial or Account teams once onboarding is complete

Delivery Support & Customer Interaction

Serve as the day-to-day delivery contact during the onboarding window

Respond to customer questions related to setup, configuration, and product usage

Coordinate with Engineering and Product to resolve onboarding-related issues

Follow established communication standards and delivery rhythms

Delivery Feedback & Issue Escalation

Capture customer feedback, usability issues, and defects encountered during onboarding and early adoption

Log bugs and delivery issues with clear reproduction steps, customer context, and observed impact

Follow defined triage and escalation paths to Engineering and Delivery leadership

Communicate issue status and next steps to customers during the onboarding window in alignment with delivery standards

Documentation & Process Contribution

Contribute to onboarding documentation, guides, and templates

Help improve onboarding workflows, checklists, and internal tools

Capture delivery insights and customer feedback for leadership review

Qualification

Implementation experienceCustomer onboardingSaaS tools experienceOrganizational skillsCommunication skillsScrum frameworkCustomer supportAttention to detailAdaptability

Required

1–3 years of experience in implementation, onboarding, customer support, or delivery roles

Strong organizational skills and attention to detail

Clear written and verbal communication skills

Comfort working with customers and internal teams in a fast-paced environment

Ability to follow structured processes while adapting to customer needs

Preferred

Experience with SaaS tools, CRMs, or project tracking tools is a plus

Energy experience not necessary, but preferred

Experience working with technical teams and Scrum framework

SaaS or technical product exposure preferred but not required

Benefits

Sponsored Team Lunches: Twice-monthly company-sponsored lunches tied to team demo days.

Flexible Time Off: Flexible paid time off with a minimum of 20 days encouraged annually.

Parental Leave: 12 weeks of paid parental leave.

Bereavement Leave: Up to 2 weeks of paid bereavement leave.

Health Coverage: Medical, dental, and vision insurance fully covered for employees and their families (employees contribute $1/month).

Income Protection: Company-provided life insurance, short-term disability, and long-term disability coverage.

Pre-Tax Benefits: Access to FSA, HSA, commuter benefits, and dependent care savings.

Well-Being & Mental Health Support: A comprehensive suite of benefits supporting physical health, mental health, family planning, financial wellness, and pet wellness.

Retirement: 401(k) plan through Betterment.