Cableteque · 1 week ago
Customer Success Manager - B2B Software
Huntington Beach, CA
Full-time
Hybrid
Mid LevelCableteque is a VC-backed quoting workflow platform designed for wire harness manufacturers, aiming to automate manual quoting processes. The Customer Success Manager will own a portfolio of customer accounts, ensuring their adoption and success on the Cableteque platform through training and relationship building.
Computer Software
Hiring Manager
Arik Vrobel
Responsibilities
Own customer accounts end-to-end from onboarding through ongoing success
Lead customer implementation and conduct live training sessions (initial and ongoing)
Monitor product usage and proactively identify adoption risks or workflow gaps
Re-engage accounts showing low usage, manual workarounds, or incorrect workflows
Build strong relationships with estimators, quoting managers, and decision-makers
Guide customers away from old habits (manual BOMs, external vendor searches) toward full platform adoption
Translate customer feedback into actionable insights for Product and Leadership
Drive behavior change within customer organizations — helping teams shift from Excel to Cableteque
Maintain accurate account notes, follow-ups, and health tracking in HubSpot
Qualification
Required
Strong ownership mindset — you treat your accounts as your responsibility
Excellent trainer and communicator — you can teach complex workflows clearly
Willingness to challenge customers constructively — you guide them toward best practices even when it's uncomfortable
Relationship builder — you earn trust quickly and maintain it over time
Highly organized with relentless follow-through
Data-informed and curious — you want to understand why customers behave the way they do
Benefits
Remote flexibility
Company
Cableteque
The electronics OEM industry faces challenges in interconnect design due to component variability, evolving application parameters, differences in design software, late-in-the-cycle timing and a general lack of deeply skilled practitioners.
Founded in 2022
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase