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Whiskey Cake Kitchen & Bar · 2 days ago

SV-Host/Door

Plano, TX

Part-time

Onsite

New Grad, Entry Level

Whiskey Cake Kitchen & Bar is a restaurant known for its chef-driven menus inspired by seasonal cuisine. They are seeking a Host/Door to greet and seat guests, manage reservations, and maintain a welcoming atmosphere in the dining area.

Restaurants

Culture & Values

Responsibilities

Greet and seat all guests in a hospitable, friendly, and timely manner

Handle all incoming telephone calls, before the third ring, using professional verbiage and with a positive and uplifting tone

Maintain a clean entrance area, hostess stand, and women's restroom

Manage reservations system, including seating within reservation times, quoting proper wait names when necessary, and not over or under-booking the restaurant

Escorting guests to the proper assigned table while engaging in light conversation and providing the perfect hospitable start to their dining experience

Interact with all guests and co-workers in a professional, hospitable, and friendly manner

Arrive on time for scheduled shifts, ready to work

Proper uniform should be worn at all times including dress, make up, hair, and jewelry. Properly accept and book reservations

When there is not the guests' desired time available, offering an alternative time slot or option to ensure the guest joins us

Calculate, note, and quote accurate wait times

When the wait is extensive, being sure to offer the bar for cocktails and appetizers before heading to the table for dinner

Keep floors, entry, and aisle ways clean and free of debris

Assist in bussing tables, when we are on a wait or in need of a table immediately

Provide guest right of way and assist guests needing directions around the restaurant

Genuinely thank all departing guests for dining with us, and welcome all guests joining us

Be familiar with all restaurant information to be able to answer any guest questions or address any concerns

Answer all phone calls and fulfill any guest needs; be able to place calls on hold when needed or direct the call to the proper department; communicate any important information to the managers on duty. All hosts must be familiar with our hours of operation, menu items, price range, directions, contact information, and all other basic restaurant information

In addition to restaurant-specific details, the host should be able to provide information on daily menu additions, musical talent performances, and any cocktail or wine features for the evening