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Texture · 2 days ago

Implementation Lead

United States

Full-time

Remote

Mid, Senior Level

$150K/yr - $180K/yr

4+ years exp

Texture is a company that focuses on delivering high-quality onboarding for complex customers. The Senior Implementation Specialist leads onboarding and early delivery for high-impact customers, ensuring they reach value quickly and confidently while managing complex delivery scenarios.

Cloud Data ServicesEnergy Management

Responsibilities

Advanced Customer Onboarding & Delivery Ownership

Own onboarding and early delivery for complex, high-touch, or strategic customers

Act as the primary delivery contact through initial value realization

Define onboarding scope, milestones, and readiness criteria in partnership with Delivery leadership

Make real-time execution tradeoffs to keep delivery on track

Step in to resolve escalations before they reach leadership

Cross-Functional Delivery Leadership

Partner closely with Engineering, Product, and Commercial teams on delivery planning and execution

Ensure delivery dependencies, customer constraints, and third-party considerations are clearly understood

Support delivery scoping and readiness conversations with Sales as needed

Identify and surface expansion or upsell signals observed during delivery (without owning the sale)

Advanced Triage & Delivery Signal Ownership

Serve as a first-line triage point for complex, high-impact, or ambiguous delivery issues and bugs

Assess severity, customer impact, and execution risk to inform escalation and prioritization conversations

Partner with Delivery and Product leadership to provide delivery context and customer impact without owning backlog prioritization

Identify recurring patterns in delivery issues, bugs, or adoption friction and surface systemic insights to Delivery and Product leadership

Documentation, Enablement & Process Improvement

Own continuous improvement of onboarding documentation, delivery playbooks, and customer enablement materials

Identify gaps or inefficiencies in delivery workflows and propose process, tooling, or documentation improvements

Partner with Delivery leadership to standardize onboarding approaches across customer segments

Ensure delivery learnings are translated into clear, reusable guidance for Implementation Specialists and internal teams

Contribute to building scalable, repeatable onboarding systems that reduce reliance on ad hoc support

Qualification

Implementation experienceDelivery managementCustomer onboardingSaaS tools experienceStakeholder managementScrum frameworkTechnical team collaborationCommunication

Required

4–7+ years of experience in implementation, delivery, or customer onboarding roles

Proven ability to manage complex, customer-facing delivery engagements

Strong execution judgment and comfort making tradeoffs

Excellent communication and stakeholder management skills

Preferred

Experience with SaaS tools, CRMs, or project tracking tools

Energy experience not necessary, but preferred

Experience working with technical teams and Scrum framework

SaaS or technical product exposure preferred but not required

Benefits

Sponsored Team Lunches: Twice-monthly company-sponsored lunches tied to team demo days.

Flexible Time Off: Flexible paid time off with a minimum of 20 days encouraged annually.

Parental Leave: 12 weeks of paid parental leave.

Bereavement Leave: Up to 2 weeks of paid bereavement leave.

Health Coverage: Medical, dental, and vision insurance fully covered for employees and their families (employees contribute $1/month).

Income Protection: Company-provided life insurance, short-term disability, and long-term disability coverage.

Pre-Tax Benefits: Access to FSA, HSA, commuter benefits, and dependent care savings.

Well-Being & Mental Health Support: A comprehensive suite of benefits supporting physical health, mental health, family planning, financial wellness, and pet wellness.

Retirement: 401(k) plan through Betterment.