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Food for the Hungry, Inc. · 1 day ago

IT Support Specialist I

Phoenix, AZ, Phoenix, AZ, US

Full-time

Onsite

Entry Level

1+ years exp

Food for the Hungry, Inc. is committed to creating a workplace where team members can thrive while serving vulnerable communities globally. They are seeking an IT Support Specialist I to provide technical assistance and support to employees, manage service requests, and ensure effective IT operations.

Non ProfitProfessional ServicesUnderserved Children

H1B Sponsor Likely

Responsibilities

Performs initial triage/resolution and escalation of new service requests in alignment with IT service level standards

Records, updates and/or closes service requests in the ticket system according to IT service-level standards

Elicit additional incident or request details from customers as needed

Use remote tools and diagnostic utilities to aid in troubleshooting

Research solutions using internal and external sources as needed

Identify and learn appropriate software and hardware used and supported by the organization

Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined

Test fixes to ensure an incident has been adequately resolved

Provide suggestions for continual improvement

Assists with maintaining computer equipment and software license inventories

Assists with user account administration activities

Initiates and tracks warranty service repair requests

Initiates orders for new computer equipment and supplies, tracks shipments and ensures receipt of all equipment, including placement of asset tags

Packs and ships computer equipment to other FH offices or for virtual employees

Assists team members with placement and removal of computer equipment

Assists with administrative duties and special projects as needed

Assists with updating training materials and department process documents

Other duties as assigned

Qualification

Helpdesk principlesTroubleshooting techniquesMicrosoft WindowsMacOSCustomer serviceMicrosoft OfficeComputer hardwareAnalytical skillsFluent EnglishSpanish languageFrench languageInterpersonal skillsCritical thinkingProblem-solvingWritten communicationOral communication

Required

1 year of technical or related experience

Understanding of helpdesk principles

Troubleshooting techniques

Experience in both Microsoft Windows and MacOS environments

Customer service practical knowledge

At least an Associate's degree in a technical field or related IT training

A vibrant personal relationship with Jesus Christ

A Christian commitment to serving the poor

In full agreement with FH's Christian beliefs

Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills

Ability to interact with users from different cultures and within all levels of the organization

Highly self-motivated and directed

Exceptional written and oral communication skills

Able to learn and retain information quickly

Able to work in a fast-paced team environment while retaining a calm/reassuring demeanor

Able to work in a formal process structured environment

Excellent analytical, critical thinking and problem-solving skills

Excellent computer operating skills, including proficiency in Microsoft Office products as well as Google and other productivity tools

Knowledge of computer hardware, including Apple and Windows devices

Fluent English language skills

Preferred

Spanish and/or French skills a plus

Benefits

Insurance - health, disability, life

401k

Vacation and sick leave

Company paid holidays

Company

Food for the Hungry, Inc.

Food for the Hungry is a Christian humanitarian organization ending all forms of human poverty by providing life-changing development programs, disaster relief, and advocacy.

Founded in 1971

Franklin, Tennessee, USA

1001-5000 employees

https://www.fh.org

H1B Sponsorship

Food for the Hungry, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2024 (2)