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Spring Health · 2 days ago

Senior Analyst, Care Support Workforce Optimization

NYC Metro Area

Full-time

Hybrid

Mid, Senior Level

$97K/yr - $114K/yr

3+ years exp

Spring Health is on a mission to revolutionize mental healthcare by removing barriers to access. The Senior Analyst, Care Support Workforce Optimization will be responsible for ensuring the right capacity and resources are in place within the Care Support department to meet member and provider needs efficiently, as well as providing strategic guidance on workforce planning and operational efficiency.

Artificial Intelligence (AI)Health CareMental HealthmHealthWellness

Responsibilities

Own forecasting of inbound volume to Care Support, broken down by channel and request category

Develop and manage dynamic workforce management models to balance member and provider satisfaction, while enabling scenario analysis

Translate complex analytics into actionable insights to drive operational efficiency and resourcing decisions

Serve as a strategic partner to Care Support leadership, providing guidance on resourcing decisions and capacity planning

Act as the primary liaison for Care Support workforce optimization in cross-functional initiatives, collaborating with teams such as Product, Marketing, and Customer Success

Qualification

Workforce managementAnalytical modelsData visualization toolsOperations strategyCapacity planningCommunication skillsStorytelling skillsProblem-solving mindset

Required

Bachelor's degree in Business, Economics, Engineering, or a similar analytical field

Minimum of 3–5 years of experience in operations strategy, analytics, or a related role (e.g., management consulting, tech)

Proven experience in developing and managing analytical models, with a strong command of data and visualization tools (e.g., Looker, SQL, Hex)

Demonstrated ability to partner with leadership to solve complex business challenges using data and structured analysis

Excellent communication and storytelling skills; able to synthesize complex analysis into actionable insights and influence leadership decisions

A builder's mindset — comfortable establishing frameworks, processes, and standards in a scaling environment

Preferred

Master's degree

Experience with workforce management or capacity planning

Experience with workforce management tools

Benefits

Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.

Employer sponsored 401(k) match of up to 2% for retirement planning

A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.

We offer competitive paid time off policies including vacation, sick leave and company holidays.

At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.

Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.

Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.

Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription

Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care

Up to $1,000 Professional Development Reimbursement a year.

$200 per year donation matching to support your favorite causes.