Product Operations Manager jobs in United States
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Ticketsauce · 2 days ago

Product Operations Manager

positionSan Diego, CA
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date1+ years exp

Ticketsauce is an online event management platform that empowers event organizers to create, promote, and sell tickets for their events. The Product Operations Manager will support the product and engineering teams by managing day-to-day operations, coordinating tasks, and ensuring smooth execution of product work.

Event ManagementEventsMedia and Entertainment

Responsibilities

Support day-to-day product operations by helping manage the development backlog and keeping tickets organized, updated, and properly categorized
Assist with prioritizing work and assigning tasks in collaboration with the VP of Product and engineering team
Monitor active development work and GitLab activity to ensure momentum and surface blockers early
Develop deep knowledge of the platform’s features, capabilities, and limitations in order to confidently answer internal and customer-facing questions about how the product works
Review QA feedback and help validate fixes for bugs and minor features
Help determine when features are ready for release and assist with release coordination
Draft and publish product release notes
Review and triage incoming product feedback from customer support channels and shared inboxes
Help maintain a clean and organized backlog of customer requests and internal improvements
Assist with testing new features, integrations, and updates
Support reporting needs, including validating data or rerunning reports when issues occur
Help manage product-related documentation, including API documentation and internal process docs
Assist with light technical tasks such as testing APIs, generating API keys, or supporting integrations with third-party tools
Communicate with internal teams when customer-reported issues are resolved

Qualification

Product operations experienceB2B SaaS experienceAPI understandingCross-functional collaborationProject coordinationCustomer support experienceTechnical workflows knowledgeTicketing systems familiarityAttention to detail

Required

1–3+ years of experience in product operations, product management, customer success, project coordination, or a related role
Comfortable working cross-functionally with product, engineering, and customer-facing teams
Highly organized with strong attention to detail
Able to manage multiple tasks and follow through consistently
Curious, proactive, and eager to learn how products are built and shipped
Comfortable working in fast-moving environments where priorities can shift

Preferred

Experience working in B2B SaaS or platform-based products
Familiarity with ticketing systems, issue trackers, or product management tools
Basic understanding of APIs, integrations, or technical workflows
Experience supporting customers or internal teams in a technical context

Company

Ticketsauce

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Your complete event management and box office solution.
dateFounded in 2013
location
San Diego, California, USA
people-size11-50 employees
web-link
https://www.ticketsauce.com/

Funding

Current Stage
Growth Stage
Total Funding
$5.54M
Key Investors
Frontier Venture Capital
2017-01-30Series B· $2.54M
2016-11-29Series A· $2.5M
2016-01-22Seed· $0.5M

Leadership Team

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Travis Fisher
CEO and Founder
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Recent News

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Funding Snapshot: TicketSauce Raises $2.5 Million Series A for Event Management Software
2025-11-04
Company data provided by crunchbase