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California State University, Northridge · 5 months ago

Customer Service Worker-Usher/Backstage (Continuous)

Northridge, CA

Part-time

Onsite

New Grad, Entry Level

$16.50/hr - $24.73/hr

California State University, Northridge strives to be a destination workplace that emphasizes community and diversity. The Customer Service Worker-Usher/Backstage provides customer service support for events at The Soraya and other campus theaters, interacting with guests, enforcing policies, and ensuring a positive experience for patrons.

EducationHigher EducationUniversities

Culture & Values

No H1B

Responsibilities

Under general supervision, the Customer Service Worker-Usher/Backstage provides customer service support for events at the Younes and Soraya Nazarian Center for the Performing Arts (The Soraya) and other campus theaters supported by The Soraya such as the Plaza del Sol Performance Hall

The incumbent interacts with artists, renters, guests, and audience in accordance with various aspects of public convenings at The Soraya, including, but not limited to, security, safety, parking, venue access, ticketing and seating, VIP protocols, providing exit instructions in the event of an emergency, and other policies and procedures

Refers matters as required to team supervisor and works across various customer service teams, including Audience Services, Artists Entrance, and/or Production Hospitality

Performs customer service duties including scanning or tearing of tickets and distributing programs, and assists patrons with finding their seats and late seating

Assists with the enforcement of policies pertaining to patron possession of large personal items, food and beverage, and use of recording devices within the theatre

Performs other duties as assigned

Qualification

CPR certificationFirst Aid certificationCatering experienceTheatre etiquette knowledgeCustomer serviceCrowd controlProfessionalismVerbal communicationTeamworkFlexibility

Required

Current American Heart Association or Red Cross CPR, AED and/or First Aid, and TIPS (Training for Intervention Procedures) certifications are preferred

Catering or food service experience is a plus

Knowledge of theatre etiquette, standards and protocol, performing arts center and university facilities, policies, and organization is a plus

Displays excellent customer service skills and the ability to effectively work crowd control; excellent verbal communication skills; flexibility and patience when interacting with others

Ability to establish and maintain strong working relationships with colleagues, team supervisors, artists/artist management, rental clients, and patrons; to be courteous and communicative and maintain the highest standard of professionalism and customer service at all times

Ability to work in a fast-paced environment both independently as well as part of a team, under the pressure of time deadlines

Employee may be required to use personal protective equipment (PPE) in accordance with Federal, State, and County Public Health directives in various aspects of their work