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Heitmeyer Consulting · 2 days ago

ServiceNow BSA – Commercial Servicing Onboarding

United States

Full-time

Remote

Mid Level

Heitmeyer Consulting is working with a regional banking client to expand ServiceNow’s capabilities for Treasury Management commercial onboarding services. This BSA role will focus on automation, workflow design, and integrations within ServiceNow to ensure smooth process execution.

EmploymentHealth CareRecruitingStaffing Agency

Growth Opportunities

Responsibilities

Work with product management to define requirements on what needs to be built and why

Map workflows by outlining Commercial Service Onboarding (i.g. set up wires, ACH, positive pay, and other commercial services) and automation processes in ServiceNow

Build simple analysis models and task flow diagrams

Capture fields, states, SLAs, and dependencies in CSM/FSO tables for consistent implementation

Identify downstream systems and specify REST endpoints for automation

Write requirements and convert them into Jira epics and features

Partner with developers to create ATF test cases as part of “Definition of Done.”

Qualification

ServiceNowWorkflow automationTreasury ManagementJiraRequirements gatheringUser storiesProcess documentationBottomline API

Required

Strong experience gathering requirements, documenting processes, and writing user stories

Understanding of automating workflows and integrations within ServiceNow

Experience with Jira

Treasury Management Knowledge and understanding of commercial Service Onboarding (i.e. set up wires, ACH, positive pay, and other commercial services) and related downstream processes