Lang Company (Now Marco Technologies) · 2 days ago
CUSTOMER GROWTH MANAGER
Minnetonka, MN
Full-time
Onsite
Senior Level
$79K/yr - $123K/yr
7+ years expMarco Technologies is transforming how IT Services unlock growth inside existing customers. The Customer Growth Manager will collaborate with cross-functional teams to turn service delivery data and customer success signals into actionable strategies that drive revenue expansion and enhance customer engagement.
Consulting
Responsibilities
Own the revenue expansion engine — define the strategy, frameworks, and cadence for identifying, validating, and activating upsell and cross-sell opportunities
Synthesize inputs from our incredible Insights Portal, cutting-edge tool stack, Customer Success, Service Delivery, and Consulting teams into a unified opportunity pipeline
Lead GTM plays — turn insights into repeatable offers, campaigns, and vertical plays (e.g., “Credit Union Cyber Resilience” or “Healthcare Compliance Bundle powered by ACE”)
Partner with Sales & Marketing to translate insights into customer-ready narratives and campaigns
Build intelligence dashboards that track attach rate, NRR, and expansion velocity across verticals and solutions
Run the “Growth Council” — a monthly cross-functional session aligning CS, Service Delivery, Consulting, and Sales around top expansion priorities
Champion customer advocacy — ensuring that every upsell or cross-sell is rooted in solving a real, verified business problem
Qualification
Required
7–10 years in Managed Services, SaaS, or Technology Services with experience in Revenue Operations, Product Marketing, or Customer Success Strategy
Experience leading cross-functional initiatives and aligning stakeholders
Familiarity with PSA/RMM tools (ConnectWise), delivery support & insight tools (Scalepad, etc) and CRM platforms
Ability to connect business strategy with data — seeing patterns others miss
Excellent communicator — equally comfortable in a C-suite strategy session or a hands-on data review
A growth mindset, curiosity, and a 'builder' mentality
Company
Lang Company (Now Marco Technologies)
Lang Company is a leading provider of digital office technology and managed IT services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-07-23Acquired
Leadership Team
Eric Goepfrich
Virtual Chief Information Officer
Company data provided by crunchbase