Customer Success Representative (CSR) - Tampa, FL jobs in United States
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SuperSonic POS · 1 day ago

Customer Success Representative (CSR) - Tampa, FL

positionTampa, FL
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$25/hr - $25/hr
date1+ years exp

SuperSonic POS is a fast-growing all-in-one point-of-sale and payments platform serving various retail sectors. The Customer Success Representative (CSR) is responsible for proactively engaging existing merchants to support product adoption and ensure their continued success with the SuperSonic POS platform.

Big DataBusiness IntelligenceCloud Data ServicesRetailRetail TechnologySaaSSoftware

Responsibilities

Conduct outbound calls, messages, and follow-ups with existing merchants
Check in on merchant health, usage, and satisfaction
Identify opportunities to improve workflows or platform adoption
Maintain consistent, professional communication with merchants
Introduce and explain newly released features, enhancements, and tools
Recommend relevant add-ons or upgrades based on merchant needs
Assist merchants with enabling, configuring, or adopting new features
Support feature rollout campaigns in coordination with Product and Marketing
Drive adoption through value-based conversations (no high-pressure sales)
Monitor merchant engagement and flag at-risk accounts
Proactively follow up after releases, updates, or issue resolutions
Reinforce best practices to improve merchant outcomes
Support retention through education and relationship building
Document all merchant interactions, outreach, and outcomes
Track feature activations and merchant feedback
Coordinate with internal teams (Support, QA, Product, Finance) as needed

Qualification

Customer success experienceOutbound communicationProduct explanationRelationship-building skillsBilingual abilities

Required

1–3+ years in customer success, account rep, or merchant support
Comfortable with outbound calls and proactive follow-ups
Strong communication and relationship-building skills
Ability to explain product value clearly and confidently
Organized, detail-oriented, and process-driven
Professional, reliable, and customer-focused

Preferred

Bilingual or multilingual abilities preferred, but not required

Benefits

Performance-based bonuses

Company

SuperSonic POS

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SuperSonic POS is a modern fully featured back office application for the convenience industry with two modules.
dateFounded in 2018
location
Stuart, Florida, USA
people-size11-50 employees
web-link
https://petrooutlet.com

Funding

Current Stage
Early Stage

Leadership Team

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Mahdi Hussein
Acting CEO
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Company data provided by crunchbase