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Lang Company (Now Marco Technologies) · 2 days ago

COPIER SETUP TECHNICIAN II

Des Moines Metro

Full-time

Onsite

Entry, Mid Level

2+ years exp

Lang Company, now Marco Technologies, is seeking a Copier Setup Technician II responsible for leading complex projects and preparing new copier equipment for sale. The role involves troubleshooting setup issues, maintaining documentation, and ensuring quality assurance standards are met.

Consulting

Responsibilities

Act as the primary point of contact and lead on large/complex setup projects including but not limited to: Interterritorial, Enhanced Copier Solutions, multi-machine multi-location deals and tracking of supporting documentation via Share Point or relevant tools

Perform assembly and setup of equipment utilizing the proper setup checklists, prioritizing based on the setup schedule

Troubleshoot any issues that arise during setup, utilizing any resource available to ensure proper setup, exceeding all established quality assurance standards

Test all functions following guidelines set by the setup checklist

Clean all surfaces of equipment to acceptable quality assurance standards

Perform all necessary administrative functions in ERP system and fill out all applicable documents to support the setup process

Move products in and around the distribution centers and to and from off-site storage

Accurately and completely follow setup checklist/guidelines

Order all parts and supplies needed to perform setup

Prepare all new product for delivery

Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry

Maintain and promptly clean all workspaces

Maintain 85% accountable time including approved training

Attend Required Company And Departmental Meetings

Act in accordance with Marco policies and procedures as set forth in the Employee Handbook

Perform other related duties as assigned

Qualification

MS OfficeTechnical/mechanical experienceProblem solvingAttention to detailCommunication skillsTeam collaborationCost consciousnessSafety proceduresCommitment to educationIntegrityAdaptability

Required

High school diploma and two years of experience in a technical/mechanical role; or an equivalent combination of education and experience

Valid Driver's License, proof of personal insurance, and an acceptable driving record

Proficiency with business collaboration tools such as MS Office applications including Word, Excel, and Outlook

Demonstrates attention to detail

Good communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization

Strong ability to exercise independent judgment

Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Work well in group problem solving situations

Balance team and individual responsibilities; Exhibit objectivity and openness to others' views; Give and welcome feedback; Contribute to building a positive team spirit; Put success of team above own interests; Able to build morale and group commitments to goals and objectives; Support everyone's efforts to succeed

Cost Conscious – Conserve organizational resources

Treat people with respect; Work with integrity and ethically; Uphold organizational values

Follow policies and procedures; Complete administrative tasks correctly and on time; Support organization's goals and values

Demonstrate accuracy and thoroughness; Look for ways to improve and promote quality; Apply feedback to improve performance; Monitor own work to ensure quality

Meet productivity standards; Complete work in timely manner; Strive to increase productivity; Work quickly

Observe safety and security procedures; Report potentially unsafe conditions; Use equipment and materials properly

Adapt to changes in the work environment; Change approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events

Follow instructions, respond to management direction; Take responsibility for own actions; Commit to long hours of work when necessary to reach goals; Complete tasks on time or notifies appropriate person with an alternate plan

Commitment to continuing education in copier technology such as Konica and ECS print management (training at employer's expense)