TruHearing · 1 day ago
Health Care Customer Service Representative
Draper, UT
Full-time
Onsite
Entry Level
$19/hr - $20/hr
2+ years expTruHearing is a leading provider of premium hearing benefits focused on improving lives through affordable hearing healthcare. The role involves engaging with customers to assist them with their health plan details, scheduling appointments, and processing orders, all while maintaining a customer-focused approach.
Health CareMedicalMedical Device
Responsibilities
Taking inbound customer service calls and provide specific health plan/partner details relating to the individual’s benefits, programs, and products available and facilitate scheduling appointments with providers
Helping members with finance assistance through our financing partners
Working with Providers (Audiologists) processing clinic referrals
Assisting customers with hearing aid supply orders
Taking and make Inbound/Outbound calls regarding appointments and/or customer inquiries
Attending weekly one on one coaching sessions to align with company initiatives, training opportunities and performance objectives
Completing weekly, monthly, quarterly, and annual trainings on compliance, department procedures and continued Insurance/Partner knowledge
Following up on interdepartmental issues, emails, and voicemails
Qualification
Required
High School Diploma or equivalent
Customer Focus – Responds to immediate customer needs by following established scripts, services, or product offerings
Influence & Persuasion – Uses scripts or routine talking points to invite action
Productivity – Meets productivity standards of the organization with appropriate support
Initiative – Acts when provided clear direction
Planning & Organizing – Plans and organizes own activities within a defined schedule or timeframe
Using Technology – Uses basic IT tools or software
Quality – Meets quality standards of the organization with appropriate support
Accountability – Is on-time, on-task under appropriate supervision
Quality – Sets and exemplifies quality standards for area of responsibility
Preferred
Some college
2+ years Customer Service experience
Sales experience
Benefits
Health coverage
A fully vested 401k match
Education assistance
Fully paid long and short-term disability
Paid time off
Paid holidays
Subsidizes the cost of a UTA pass with access to FrontRunner, TRAX and regular bus service – employee cost is less than $2 per day
Company
TruHearing
TruHearing provides digital hearing instruments to members and their families through contracted health plans and enrolled employer groups.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$10.55MKey Investors
Sorenson Capital
2018-04-09Acquired
2013-01-04Private Equity· $10.55M
Leadership Team
B
Becky Chase
COO
Recent News
2025-08-26
2025-06-16
Company data provided by crunchbase