The Centers, Inc. ยท 19 hours ago
PT Welcome Desk Assistant
Baltimore, MD
Full-time
Onsite
New Grad, Entry LevelThe Centers, Inc. is a professional management firm specializing in facility and program management for higher education. The Welcome Desk Assistant at the Bloomberg Student Center is responsible for managing the Welcome Desk, handling diverse requests, and serving as an information resource for guests regarding the center and campus community.
Hospital & Health Care
Responsibilities
Greet and Welcome Cheerfully greet members and guests to create and maintain a welcoming atmosphere that encourages long-term participation
Monitor Access Ensure guest access eligibility and monitor entry
Customer Service Respond to customer phone calls and in-person inquiries
Policy Communication Communicate and enforce all policies and procedures related to access, events, and drop-in use
Information Resource Be knowledgeable about programs and services at the Hopkins Student Center to answer questions, provide information, and offer solutions
Assist Management Support managers on shift with various tasks as requested
Reporting and Documentation Complete reports, notify appropriate professionals of any issues, document all access control and system issues, and file all forms in the appropriate areas at the end of each shift
Qualification
Required
High School Diploma
Ability and willingness to enforce policies
Strong customer service skills and basic knowledge of computer skills
Ability to handle several tasks at once with frequent interruption
Ability to answer questions about the Johns Hopkins campus and community
Preferred
Currently enrolled Johns Hopkins University student
Previous work experience in a customer service related area
Company
The Centers, Inc.
The Centers is a private non-profit 501(c)3 organization, which provides inpatient, outpatient, residential, case management, and outreach/prevention services in Citrus and Marion Counties (Florida).
Founded in 1972
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Robin Lanier
Chief Executive Officer
Company data provided by crunchbase