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Sprocket Sports · 1 day ago

Customer Support Specialist

Chicago, IL

Full-time

Hybrid

New Grad, Entry Level

Sprocket Sports is a fast-growing technology company based in Chicago and a national leader in the youth sports space. They are seeking a Customer Support Specialist to manage customer support tickets, troubleshoot platform issues, and ensure users receive timely and professional assistance. This role is critical to maintaining customer satisfaction and reflects the company's commitment to excellence.

Information TechnologySaaSSports

Responsibilities

Manage and respond to incoming customer support tickets

Provide clear, friendly, and professional responses to user inquiries

Troubleshoot platform functionality and user-reported issues

Prioritize and categorize tickets to meet response and resolution SLAs

Escalate complex issues with thorough documentation and context

Communicate proactively with customers on ticket status and next steps

Partner with Client Success Managers when issues impact managed accounts

Contribute to Help Center content and internal documentation improvements

Participate in internal trainings, platform updates, and occasional QA testing

Qualification

Customer support experienceCommunication skillsTroubleshooting skillsSoftware navigationDependableDetail-orientedProblem-solvingTeam collaboration

Required

Bachelor's degree from a four-year college or university

Strong written and verbal communication skills

Ability to explain technical concepts to non-technical users

Comfortable learning and navigating software platforms

High standards of responsiveness, accuracy, and follow-through

Willingness to work occasional non-standard hours, including a Saturday morning shift

Preferred

Prior experience in a customer-facing or support role preferred

Experience with tools like Zendesk, Intercom, Salesforce, or similar platforms is a plus, but not required

Benefits

401(k) with company match

Comprehensive medical and dental benefits

Company

Sprocket Sports

Our comprehensive platform for registration, administration, and marketing will help your youth sports club thrive.

Founded in 2019

Chicago, Illinois, USA

11-50 employees

https://sprocketsports.com

Funding

Current Stage

Early Stage

Total Funding

unknown

Key Investors

Frontier Growth

2025-11-19Series A

Leadership Team

Richard Gallun

Co-Founder and CEO

Recent News

Morningstar.com

Sprocket Sports to Continue Rapid Growth in Youth Sports Technology with Investment from Frontier Growth

2025-11-20

Company data provided by crunchbase