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LinTech Global, a Dexian company · 1 day ago

IT Desktop Support Technician

Frederick, MD

Full-time

Onsite

Entry, Mid Level

$55K/yr - $55K/yr

LinTech Global Inc. is recruiting for an IT Desktop Support Technician to support our contract at the USAMRIID in Fort Detrick, MD. This role provides Tier 1 and Tier 2 technical support, ensuring high-quality IT services and compliance with cybersecurity requirements.

Cloud InfrastructureCyber SecurityDevOpsInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide on-site Tier 1 and Tier 2 technical support for desktop and laptop systems, including setup, upgrades, file migrations, troubleshooting, and repair

Install, configure, and support hardware and software upgrades and new system deployments

Execute SCCM software deployments, including patches, updates, and removals

Maintain baseline computing environments in accordance with Army training and best practices

Log, update, resolve, and close service tickets in ServiceNow with accurate documentation

Achieve first-call resolution within 30 minutes when possible and meet service-level performance metrics

Prioritize, assign, and escalate Tier 1 and Tier 2 tickets as required

Deliver Tier 2 support for government-issued mobile devices

Issue, track, and inventory government cell phones and MiFi devices, including annual audits and database updates

Draft and distribute IT communications to end users

Generate weekly and ad hoc service reports using ServiceNow and other tools

Operate and troubleshoot audiovisual and conference room equipment

Provide technical support for video teleconferencing, Microsoft Teams events, and approved broadcasts

Ensure audiovisual systems comply with DoD cybersecurity requirements

Serve as Team Lead when assigned, acting as a liaison between government stakeholders and contract staff

Assign tasks, track workloads, and provide status updates to management

Qualification

Tier 1 IT supportTier 2 IT supportCompTIA Security+ServiceNowSCCMWindows operating systemsDesktop/laptop hardwareAudiovisual systemsVideo teleconferencingHelp Desk Lead experience

Required

Experience providing Tier 1 and Tier 2 IT support in an enterprise environment

Hands-on experience with desktop/laptop hardware, Windows operating systems, and enterprise software

Experience using ServiceNow or a comparable ITSM ticketing system

Experience with SCCM, system patching, and remote access coordination

CompTIA Security+ (Sec+) certification - required

Ability to obtain and maintain T3/Secret

Preferred

Experience supporting DoD or Army IT environments

Familiarity with SIPRNet systems and DoD cybersecurity compliance (RMF)

Experience supporting audiovisual systems, VTCs, and live broadcasts

Prior experience as a Help Desk Lead or Team Lead

Benefits

Open Paid Time Off

Paid Holidays

Company-paid Life/AD&D

Company-paid Short Term and Long-Term Disability

Health Insurance with Company Contribution

401k Plan with Company Match

Employee Recognition Program

Opportunity for Employee Referral Bonus

Opportunity for annual Performance Bonus

Company

LinTech Global, a Dexian company

LinTech Global, a Dexian company, provides Enterprise IT Infrastructure Support; Agile and DevOps Application Development; Financial Management and ERP Implementation; Cybersecurity; Virtualization; Cloud, and Health IT services to the U.S.

Founded in 2007