FNTS ยท 1 day ago
Production Control Analyst FNTS (Omaha, NE)
Omaha - FN Tech Ctr
Full-time
Onsite
Entry Level
$51K/yr - $85K/yr
1+ years expFNTS is a nationally recognized Cloud Service Provider with a proven history in guiding customers through their cloud journey. The NOC Analyst role is responsible for providing 24/7 operational support, monitoring core systems, and ensuring reliable batch processing and system monitoring services across multiple platforms.
Information Technology
No H1B
Responsibilities
Monitor and submit customer mainframe batch processes
Monitor and report on customer network and/or server outages
Mainframe job scheduling and abend remediation using CA7/CA Scheduler/IBM Tivoli or similar scheduling software
Monitor customer communication via email or phone, escalating where appropriate
Participate in customer bridge calls as needed
Monitor and assist with server patching activities
Incident triage, correlation, and escalation
Create and enhance operational documentation including runbooks, processes and procedures
Identify and recommend improvements that enhance the client experience
Participate in automaton efforts leveraging advanced automation technologies
Complete duties as assigned
Qualification
Required
Basic knowledge in desktop, server, and network operations
Experience acting in a supporting role in an enterprise class IT operations environment
Demonstrated ability to provide excellent customer service experiences
Must have excellent oral and written communication skill
Knowledge of mainframe, tape management, and batch operations
Demonstrated success collaborating with colleagues, senior leadership, business partners, and customers
Candidates must possess unrestricted work authorization and not require future sponsorship
Preferred
1 year customer service experience in the Information Technology Industry
1 year operational mainframe experience
1 year experience in utilizing mainframe job scheduling systems (using one or more of these technologies CA7/CA Scheduler/IBM Tivoli)
1 year previous NOC (Network Operations Center)/Command Center/Help Desk/Operations Center experience
1 year experience in desktop, server, and or network support
Benefits
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short-Term/Long-Term Disability Insurance
Company
FNTS
FNTS has been a trusted, nationally recognized leader in managed IT services for more than 25 years.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Ken Marr
Chief Technology Officer
Company data provided by crunchbase