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EXL · 4 days ago

Salesforce Product Manager

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

EXL is seeking a Salesforce Product Manager who will own the strategy, roadmap, and delivery of the client's Salesforce platform. This role is crucial for optimizing workflows and enhancing customer service capabilities by acting as a bridge between business stakeholders and technical development teams.

AnalyticsBankingOutsourcing

H1B Sponsor Likely

Hiring Manager

Amarjyoti Bose

Responsibilities

Own, groom, and prioritize the Salesforce product backlog based on business value, technical feasibility, and strategic alignment

Develop and communicate a clear, multi-quarter product roadmap that balances new feature development, technical debt, and continuous improvement initiatives

Prioritize competing feature requests and product ideas to ensure the team is always working on the highest-impact initiatives

Serve as the primary point of contact for all Salesforce feature requests and enhancements

Proactively field, analyze, and translate stakeholder needs into clear, actionable, and well-defined product requirements and user stories

Write detailed JIRA tickets for Salesforce Admins (configuration) and Apex Developers (custom development), ensuring specifications are complete, testable, and aligned with the business objective

Define acceptance criteria and success metrics for all features

Act as the liaison between Salesforce Admins and business stakeholders (Sales, Marketing, Collections, Legal). You must be able to explain technical concepts to non-technical team members and vice versa

Contribute time to assisting with User Acceptance Testing (UAT) and functional testing to ensure high-quality releases

Coordinate and communicate deployment plans with business stakeholders and the technical team

Drive alignment on initiatives with stakeholders, ensuring the business is bought in on why investments are being made

Qualification

SalesforceProduct ManagementAgile DevelopmentJIRAUser Acceptance TestingTechnical DegreeFinancial Services ExperienceCommunication SkillsInterpersonal Skills

Required

2-3 years of prior product experience as a Product Manager or Product Owner

Demonstrable experience with Salesforce as a Product Manager (e.g., managing a Salesforce-based platform or application)

Proven ability to translate high-level business goals into specific, detailed technical requirements (user stories, acceptance criteria, wireframes, etc.)

Expertise in agile development methodologies and managing backlogs using tools like JIRA or similar systems

Expertise in agile software engineering practices and best practices for the full software development life cycle, including agile estimation/planning, building, testing, and operations

Exceptional communication and interpersonal skills, with the ability to effectively interact with technical teams and executive-level stakeholders

Preferred

Preference for prior experience in the Financial Services, FinTech, or Lending industry

Hands-on experience with specific Salesforce tooling, such as: Salesforce Service Cloud, Salesforce Marketing Cloud, Salesforce Voice Cloud, Salesforce Einstein / AI features

Familiarity with B2B lending processes and the unique needs of a revenue-based financing model

Having a technical degree in Computer Science or Information Systems is a plus

Company

EXL

EXL is a provider of Transformation and Outsourcing services to Global 1000 companies in multiple industries

Founded in 1999

New York, New York, USA

10001+ employees

http://www.exlservice.com

H1B Sponsorship

EXL has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (1)

2020 (1)