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Healthie · 2 months ago

Staff Observability Engineer

United States

Full-time

Remote

Lead/Staff

$205K/yr - $235K/yr

8+ years exp

Healthie is the world’s leading API-first, ONC-Certified EHR for healthcare delivery outside of the hospital. They are seeking a Staff Observability Engineer to build self-service observability tooling and templates that empower engineering teams, accelerate troubleshooting, and improve developer productivity as the platform scales.

Electronic Health Record (EHR)Enterprise SoftwareHealth CareNutritionSoftwareWellness

Diversity & Inclusion

No H1B

Responsibilities

Build self-service observability tooling and templates that empower engineering teams to create dashboards and alerts

Accelerate troubleshooting and improve developer productivity as the platform scales

Lead post-incident reviews and establish patterns that strengthen operational excellence

Qualification

Monitoring solutionsDistributed tracingObservability systemsSaaS experienceCloud infrastructureSelf-directedCuriosityHealthcare technologyDashboard creationAlerting automationLog aggregationMetrics pipelinesTools SumoLogicTools AppSignalTools DatadogTools GrafanaTools PrometheusTools OpenTelemetryTools PostgresTools RedisTools SidekiqCommunicationProblem-solvingMentoring othersOrganizational skills

Required

8+ years of software engineering experience, including scaling observability systems in a SaaS environment

Confident designing and operating monitoring, logging, and tracing solutions; quick to get up-to-speed with new tools and systems

Strong foundation in distributed tracing, service instrumentation, alerting automation, metrics pipelines, and log aggregation

Skilled at uncovering blind spots, building meaningful dashboards, and improving system resilience at scale

Excellent communicator who can explain complex systems concepts in clear, simple language—both written and verbal

Organized, self-directed, and comfortable working independently while mentoring others

Curious problem-solver who digs deep, asks sharp questions, and quickly diagnoses and resolves issues

Experienced with tools of the trade: SumoLogic, AppSignal, Datadog, Grafana, Prometheus, OpenTelemetry, Postgres, Redis, Sidekiq, and modern cloud infrastructure

Seeking to shape observability at scale—not as a stepping stone, but as a long-term craft and impact role