Apply on Employer Site

Ascendo Resources · 1 day ago

Loan Servicing Specialist – Quality Assurance

Bronx, NY

Full-time

Onsite

Entry, Mid Level

$60K/yr - $70K/yr

2+ years exp

Ascendo Resources is a certified minority owned staffing firm, and they are seeking a Loan Servicing Specialist responsible for the quality assurance of lending operations. This role ensures compliance with internal policies and regulatory requirements while identifying process gaps and opportunities for improvement.

Human ResourcesStaffing Agency

Responsibilities

Conduct quality assurance reviews of loan servicing activities, including payment processing, escrow administration, loan modifications, payoff processing, and account maintenance

Evaluate loan files, system entries, and servicing actions for accuracy, completeness, and compliance with federal, state, investor, and internal requirements

Identify errors, trends, and root causes of servicing issues and document findings clearly and consistently

Prepare quality assurance reports, scorecards, and metrics for management review

Recommend corrective actions, process improvements, and control enhancements to reduce risk and improve servicing quality

Partner with servicing and operations teams to provide feedback, guidance, and clarification on quality standards

Support audits, regulatory exams, and internal reviews by providing documentation and responding to findings

Assist with the development and maintenance of quality control procedures, checklists, and training materials

Stay current on regulatory changes, servicing guidelines, and industry best practices

Qualification

Loan servicing processesLending regulationsQuality assuranceAnalytical skillsLoan servicing systemsQuality control experienceMicrosoft OfficePreparing QA reportsAttention to detailProblem-solving skills