TEKsystems · 1 day ago
Customer Service Representative - Field Service
Grand Rapids, MI
Contract
Hybrid
New Grad, Entry Level
$14/hr - $14/hr
0+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Customer Service Representative to manage furniture warranty service requests. The role involves coordinating service requests, providing exceptional customer service, and maintaining relationships with technicians and business partners.
Information Technology
Responsibilities
Handle inbound and outbound calls to coordinate service requests
Provide exceptional customer service to internal and external stakeholders
Dispatch and schedule technicians; create and process work orders accurately
Interpret technician reports and follow up as needed
Build and maintain strong relationships with technicians and business partners
Source and onboard new technicians; provide feedback and coaching
Act as an account owner for business-to-business accounts, ensuring timely responses and compliance with SLAs
Respond to customer inquiries, document claim status, and close cases appropriately
Perform additional administrative and support duties as assigned
Qualification
Required
Minimum 6+ months of call center experience (inbound or outbound)
Experience with data entry or order processing (20–30% of the role)
Strong computer skills; ability to navigate multiple systems and multitask
Excellent verbal and written communication skills
Ability to work independently in a remote environment
High-speed internet and ability to hardwire modem to company-provided phone
Preferred
Experience in logistics, dispatching, or claims
Associate degree
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase