Jetpack Shipping ยท 3 days ago
Customer Service Representative
Tallmadge, OH
Full-time
Onsite
Entry, Mid Level
2+ years expJetpack Shipping is a fast-growing nutraceutical manufacturing and fulfillment company. They are seeking a Customer Service Representative to serve as the primary point of contact for customers, manage orders, and coordinate with internal teams to ensure smooth execution of customer requests.
Packaging ServicesPrintingShipping
Responsibilities
Serve as the primary point of contact for customers via phone, email, and internal systems
Manage and track customer orders through manufacturing and fulfillment
Coordinate with internal teams (production, QA, shipping, sales) to ensure smooth execution
Proactively communicate updates, timelines, and changes
Troubleshoot issues and provide solutions in a fast-paced environment
Maintain accurate records, order notes, and documentation
Qualification
Required
2+ years of experience in customer service, order management, account support, or a related role
Experience in manufacturing, fulfillment, logistics, or a regulated industry (nutraceutical, food, pharma, or cosmetics preferred)
Strong communication skills-clear, friendly, and professional
The ability to manage multiple priorities without dropping the ball
A problem-solving mindset and a 'let's figure it out' attitude
Comfort using CRM, ERP, or order management systems (or the ability to learn quickly)
Preferred
Have experience working cross-functionally with production or operations teams
Understand timelines, POs, SKUs, and shipping processes
Company
Jetpack Shipping
Jetpack Shipping is a leader in private label fulfillment and custom contract nutraceutical and cosmetic manufacturing.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase