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Travel + Leisure Co. · 3 days ago

Owner Onboarding Representative - Kona

Kailua-Kona, HI

Full-time

Onsite

Entry Level

$23/hr - $23/hr

1+ years exp

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, dedicated to putting the world on vacation. The Owner Onboarding Representative serves as a catalyst for the owner onboarding experience, providing education and support to ensure owner satisfaction and compliance with purchases.

HospitalityTour OperatorTravel

Responsibilities

Review and Complete legal and sales related documents with owners following established process/guidelines (50% time)

Provide Owner Education to owners through topic curriculum in a private one on one setting or group education sessions on all aspects of the club products and offer guidance in maximizing their vacation ownership. These sessions can aid in post-sale customer service for sales retention and compliance (25% of time)

Identify and communicate patterns, trends, training opportunities and compliance concerns to OO Manager (10% of time)

Provide training for the sales team in product knowledge, sales document content, and sales compliance as needed (5% of time)

Coordinates the logistics and reporting functions for all educational events & materials, collaborates with in house marketing, sales and resort team to optimize educational session attendance (5% of time)

Other site duties as assigned by OO Manager (5% time)

Qualification

TNL Product KnowledgeSales TrainingContract Standards ExpertiseCustomer Service ExperienceTask OrganizationInfluencing SkillsConflict ManagementVerbal CommunicationWritten CommunicationInterpersonal Skills

Required

Bachelor Degree or equivalent combination of education and directly related experience

Ability to prioritize and organize tasks

Ability to influence

Excellent verbal and written communication and interpersonal skills

Ability to manage concurrent assignments in an effective and efficient manner

Strong conflict management skills

TNL Product Knowledge, Workday courses, Sales Training relative to Owner Onboarding

Preferred

Expert Contract Standards Expertise

TNL product knowledge expertise

1+ years Wyndham sales experience

1 year previous customer service experience

Benefits

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

Wish day paid time to volunteer at an approved organization of your choice

401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)

Legal and identity theft plan

Voluntary income protection benefits

Wellness program (subject to provider availability)

Employee Assistance Program

Company

Travel + Leisure Co.

Travel + Leisure Co., the world's leading vacation ownership and membership travel company, provides more than six million vacations to travelers every year.

Founded in 2006

Orlando, Florida, USA

10001+ employees