Apply on Employer Site

TaskUs · 1 day ago

Learning Experience Leader - Roadside Assistance Specialist (Travel required up to 80 )

Dallas, TX

Full-time

Hybrid

Mid Level

3+ years exp

TaskUs is a leading provider of outsourced digital services and customer experiences for technology companies. The Learning Experience Leader will design and expand training programs while ensuring a positive learning environment, and will also support the development of Roadside Assistance Specialists to ensure effective transportation and safety operations.

Call CenterCustomer ServiceOutsourcing

Growth Opportunities

Responsibilities

Set the standards and expectations through your conduct, work ethic, integrity, and character

Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement

Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs

Accomplish projects and motivate trainees through effective training

Continuously improve training programs and other learning opportunities across the organization

Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment

Act as the content expert, and maintain relevant training documents and training materials for training conducted

Develop and create effective induction programs

Monitor and review trainees' progress through questionnaires and discuss with their managers

Audit trainees in field to ensure strict adherence to company policies

Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages

Research and present new technologies and methodologies in workplace learning; and

Ensure that all trainees adhere to the company's Code of Conduct

Maintain TaskUs's high standard of safety, inside and outside of the vehicle

Consistently demonstrate situational awareness, an understanding of the technology in his/her care, and a willingness to constantly adjust to changes in the environment

Be the deputy for technology by communicating courteously always with management, engineers, and the public

Provides assistance to stranded motorists

Operate/Drive in single and or dual driving mode for 6-8 hours a day alone or with a co-driver, five days a week; able to sit still for long periods

Capable of responding quickly to changing and potentially high-pressure environments

Work mostly individually but also in small groups of 2-10 people

Monitor multiple software systems with constant focus

Maintains cleanliness of vehicle

Provide concise, clear, and accurate verbal and written feedback regarding the vehicle's operations; Complete daily reports and document procedures and tests

Interact with the members of the public and educate them on self-driving technology

Operate self-driving vehicles on both defined and undefined routes, including a variety of environmental conditions

Operate onboard data recording computers

Comfortable riding as a passenger in a self-driving vehicle, where the driver may have little control over the vehicle's operations

Responsible for safely setting up driverless vehicles

Safely operates a non-autonomous vehicle while monitoring the location of a driverless vehicle(s). Responsible for the safe recovery of the autonomous vehicle which includes but is not limited to parking safely behind the driverless vehicle, setting up protection, disengaging the self-driving car, and driving the car to a safe location

Apply safety procedures to any situation involving the rescue of a self-driving car

Exercise excellent customer service while assisting passengers of the driverless vehicle to disembark, board the rescue vehicle, and safely drive passengers to their destination

Comply with TaskUs's Autonomous Vehicle Division zero-tolerance policy regarding the use of alcohol or drugs by self-driving vehicle operators during a shift, including randomized drug testing

Removes stalled vehicles from surface streets and lanes of travel, and removes vehicles from the lane once the situation has been stabilized

Coordinates with local law enforcement agencies, as needed

Respond to emergency roadside assistance calls based on the ETA provided and within appropriate SLAs

Drive a safe vehicle to and from specified destinations safely and follow all state, and local laws, and DOT regulations

Focuses on safety and compliance including the real-time reporting of any accidents, and incidents encountered on the road, monitoring of road conditions, and following all applicable traffic laws

Other duties as required

Qualification

Training program developmentE-learning techniquesProfessional driving experienceMicrosoft applicationsGoogle applicationsProblem solvingCritical thinkingInterpersonal skillsConflict managementOrganizational skillsProject managementCommunication skillsLeadership skills

Required

Must be 21 years of age or older

High School Diploma or GED required

Meets driver requirements, including driving record and criminal history under applicable regulations and laws in the state(s) in which the self-driving vehicle monitor will be working

Must have and maintain a valid state driver's license

Valid driver's license with a clean driving record

Minimum of 3 years of experience in professional driving on public roads. Additional experience is preferred

Proficient in Microsoft and Google applications

A problem solver and critical thinker

Follow well-defined methods, procedures, reports, forms, and competent aspects of the job

Can present and facilitate a class discussion

Energetic, enthusiastic, and creative-can think outside the box with different ways to motivate and engage an audience

With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills

Has excellent oral and written communication skills

Can work in a flexible schedule including weekends, holidays, and longer hours

Expected to function as a teammate, supporting production when needed

Up to 80% travel required, additionally must be based out of existing markets

Possess knowledge of and/or previous experience of driving in a professional setting, such as driving delivery trucks and operating safely within high-traffic or congested city zones and in small areas

Able bodied individual that can stand and walk for long periods of time outdoors

Use hands to finger; handle or feel; and talk or hear; climb stairs and/or ladders

Occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl

Must be able to occasionally lift and/or move up to 45 pounds

Must use close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus

Most work is accomplished outdoors in a vehicle, or in a closed-course space with vehicles