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Timberlane, Inc. · 1 day ago

Inside Sales Advisor

Montgomeryville, PA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Timberlane, Inc. designs and manufactures premium exterior shutters and is seeking an Inside Sales Advisor to enhance customer relationships. The role involves guiding customers through the sales process, providing technical information, and managing a pipeline of leads while ensuring a high-touch experience.

FurnitureHome ImprovementWood Processing

Responsibilities

Create a warm, professional, and trust-based experience from first contact through final order

Build genuine rapport while maintaining confidence, structure, and control of the sales process

Act as a customer advocate, ensuring accuracy, clarity, and follow-through at every step

Deliver technical information in a calm, confident, and easy-to-understand manner

Set clear expectations around timing, pricing, process, and outcomes

Represent the Timberlane brand with polish, integrity, and emotional maturity

Demonstrate ownership, urgency, and reliability in all commitments

Embrace feedback, coaching, and continuous personal improvement

Create and continuously foster relationships with customers by making 60-75 outbound phone calls daily

Quickly identify customer needs, motivations, and decision criteria

Guide prospects through Timberlane's proven consultative selling process

Maintain a healthy pipeline through disciplined follow-up and CRM management

Accurately forecast and manage opportunities through Salesforce

Achieve activity KPIs, conversion metrics, and revenue targets consistently

Counsel customers on the right materials, styles, functionality, and installation considerations

Prepare accurate, detailed proposals with exceptional attention to detail

Collaborate with engineering, production, and operations to ensure seamless execution

Qualification

Outbound phone salesSalesforce CRMBuilding products experienceMicrosoft Office proficiencyEmpathyVerbal communicationWritten communicationTeam collaborationAttention to detail